@article{ART003236642},
author={Choi You-Ree and Lee Ye-eun and Oh Hyo-Jung},
title={Logical Answer Structure Design based on Semantic Role Labeling (SRL) for an Intelligent Archival Information Service Chatbot},
journal={Journal of Korean Society of Archives and Records Management},
issn={1598-1487},
year={2025},
volume={25},
number={3},
pages={259-279},
doi={10.14404/JKSARM.2025.25.3.259}
TY - JOUR
AU - Choi You-Ree
AU - Lee Ye-eun
AU - Oh Hyo-Jung
TI - Logical Answer Structure Design based on Semantic Role Labeling (SRL) for an Intelligent Archival Information Service Chatbot
JO - Journal of Korean Society of Archives and Records Management
PY - 2025
VL - 25
IS - 3
PB - Korean Society of Archives and Records Management
SP - 259
EP - 279
SN - 1598-1487
AB - The National Archives of Korea (NAK), as the nation‘s central authority for records management, is responsible for responding to diverse public requests for access to records and addressing general complaints related to records management. As a preliminary step toward developing an intelligent chatbot specialized in archival information services for the NAK, this study aims to classify question types and design response scenario templates through semantic role labeling (SRL). Research data consist of information disclosure request titles submitted to the NAK and the records management FAQs it provides. From these, six question types were derived and structured with natural language understanding elements. Then, question type classification and response scenario templates were developed to identify user intentions and generate customized responses. The proposed question type–based response structuring offers a systematic model for response generation in archival information service chatbot development and is expected to improve user satisfaction and operational efficiency in future service environments.
KW - Archival Information Services;Intelligent Chatbot;Semantic Role Labeling (SRL);Question Type Classification;Response Scenario Template
DO - 10.14404/JKSARM.2025.25.3.259
ER -
Choi You-Ree, Lee Ye-eun and Oh Hyo-Jung. (2025). Logical Answer Structure Design based on Semantic Role Labeling (SRL) for an Intelligent Archival Information Service Chatbot. Journal of Korean Society of Archives and Records Management, 25(3), 259-279.
Choi You-Ree, Lee Ye-eun and Oh Hyo-Jung. 2025, "Logical Answer Structure Design based on Semantic Role Labeling (SRL) for an Intelligent Archival Information Service Chatbot", Journal of Korean Society of Archives and Records Management, vol.25, no.3 pp.259-279. Available from: doi:10.14404/JKSARM.2025.25.3.259
Choi You-Ree, Lee Ye-eun, Oh Hyo-Jung "Logical Answer Structure Design based on Semantic Role Labeling (SRL) for an Intelligent Archival Information Service Chatbot" Journal of Korean Society of Archives and Records Management 25.3 pp.259-279 (2025) : 259.
Choi You-Ree, Lee Ye-eun, Oh Hyo-Jung. Logical Answer Structure Design based on Semantic Role Labeling (SRL) for an Intelligent Archival Information Service Chatbot. 2025; 25(3), 259-279. Available from: doi:10.14404/JKSARM.2025.25.3.259
Choi You-Ree, Lee Ye-eun and Oh Hyo-Jung. "Logical Answer Structure Design based on Semantic Role Labeling (SRL) for an Intelligent Archival Information Service Chatbot" Journal of Korean Society of Archives and Records Management 25, no.3 (2025) : 259-279.doi: 10.14404/JKSARM.2025.25.3.259
Choi You-Ree; Lee Ye-eun; Oh Hyo-Jung. Logical Answer Structure Design based on Semantic Role Labeling (SRL) for an Intelligent Archival Information Service Chatbot. Journal of Korean Society of Archives and Records Management, 25(3), 259-279. doi: 10.14404/JKSARM.2025.25.3.259
Choi You-Ree; Lee Ye-eun; Oh Hyo-Jung. Logical Answer Structure Design based on Semantic Role Labeling (SRL) for an Intelligent Archival Information Service Chatbot. Journal of Korean Society of Archives and Records Management. 2025; 25(3) 259-279. doi: 10.14404/JKSARM.2025.25.3.259
Choi You-Ree, Lee Ye-eun, Oh Hyo-Jung. Logical Answer Structure Design based on Semantic Role Labeling (SRL) for an Intelligent Archival Information Service Chatbot. 2025; 25(3), 259-279. Available from: doi:10.14404/JKSARM.2025.25.3.259
Choi You-Ree, Lee Ye-eun and Oh Hyo-Jung. "Logical Answer Structure Design based on Semantic Role Labeling (SRL) for an Intelligent Archival Information Service Chatbot" Journal of Korean Society of Archives and Records Management 25, no.3 (2025) : 259-279.doi: 10.14404/JKSARM.2025.25.3.259
