Factors Related to the Willingness to Reuse Services of the Users at a University Hospital’s Health Examination Center

Man-Gyu Song (송만규); Lee, Moo-Sik (이무식); Hye Jeong Hwang (황혜정); Kwang Hwan Kim (김광환)

Factors Related to the Willingness to Reuse Services of the Users at a University Hospital’s Health Examination Center

The Journal of Transdisciplinary Studies
Abbr : JTS
2018, 2(2), pp.7-21
Publisher : The Society for Transdisciplinary Studies
Research Area : Interdisciplinary Studies > Interdisciplinary Research
Received : October 29, 2018
Accepted : December 20, 2018
Published : December 31, 2018

Man-Gyu Song ¹, Lee, Moo-Sik ¹, Hye Jeong Hwang ², Kwang Hwan Kim ¹

¹건양대학교
²건양사이버대학교

ABSTRACT

In order to survive in such a competitive environment, it is necessary to grasp the needs of individual customers and provide satisfactory comprehensive examination services to enhance their level of satisfaction. The purpose of this study is summarized as follows: first, analyze the level of satisfaction of the users of health examination, second, analyze the service reuse intentions according to their level of satisfaction, third, based on the aforesaid analytical results, provide information necessary for the improvement of the health examination center. For this purpose, the study was conducted to examine a total of 86 patients who underwent a comprehensive examination at a university hospital from October 1st through the 30th in 2017.

KEYWORDS

Influencing Factors of the Willingness to Revisit Health Screening Center of General Hospital

Citation status

* References for papers published after 2023 are currently being built.

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