KJCKorea
Journal Central

@article{ART002733170},
author={Sun-Mi Lee},
title={The Level and Intensity of Eemotional Labor of Clinical Dental Hygienists},
journal={The Journal of Transdisciplinary Studies},
issn={2586-5439},
year={2021},
volume={5},
number={1},
pages={65-74}

TY - JOUR
AU - Sun-Mi Lee
TI - The Level and Intensity of Eemotional Labor of Clinical Dental Hygienists
JO - The Journal of Transdisciplinary Studies
PY - 2021
VL - 5
IS - 1
PB - The Society for Transdisciplinary Studies
SP - 65
EP - 74
SN - 2586-5439
AB - The purpose of this study is to examine the level and intensity of emotional labor of dental hygienists and seek ways to increase job satisfaction by minimizing emotional labor. Dental hygienists working at dental clinics in Seoul and Gyeonggi regions were surveyed via a self-written questionnaire using a random sampling method. The results of analyzing data from a total of 251 dental hygienists surveyed are as follows； 1. Emotional labor scored 3.40 points, emotional harmony 3.91 points, emotional discord 2.95 points, and emotional damage 3.33 points. 2. The higher the surface acting when dealing with customers, the higher the superficial behavior, customer rudeness, discrimination, and emotional repression, and the higher the discrimination, the higher the surface acting when responding to customers, superficial behavior, and customer rudeness. The higher the inner behavior, the higher the emotional repression, but the lower the superficial behavior and discrimination. Therefore, it is necessary to recognize the importance of emotional labor management for dental hygienists, and managers and middle managers need to devise management measures to minimize emotional labor at an organizational level. along with efforts made by dental hygienists.
KW - Dental Hygienist;Emotional Damage;Emotional Dissonance;Emotional Harmony;Emotional Labor
DO -
UR -
ER -

Sun-Mi Lee. (2021). The Level and Intensity of Eemotional Labor of Clinical Dental Hygienists. The Journal of Transdisciplinary Studies, 5(1), 65-74.

Sun-Mi Lee. 2021, "The Level and Intensity of Eemotional Labor of Clinical Dental Hygienists", The Journal of Transdisciplinary Studies, vol.5, no.1 pp.65-74.

Sun-Mi Lee "The Level and Intensity of Eemotional Labor of Clinical Dental Hygienists" The Journal of Transdisciplinary Studies 5.1 pp.65-74 (2021) : 65.

Sun-Mi Lee. The Level and Intensity of Eemotional Labor of Clinical Dental Hygienists. 2021; 5(1), 65-74.

Sun-Mi Lee. "The Level and Intensity of Eemotional Labor of Clinical Dental Hygienists" The Journal of Transdisciplinary Studies 5, no.1 (2021) : 65-74.

Sun-Mi Lee. The Level and Intensity of Eemotional Labor of Clinical Dental Hygienists. The Journal of Transdisciplinary Studies, 5(1), 65-74.

Sun-Mi Lee. The Level and Intensity of Eemotional Labor of Clinical Dental Hygienists. The Journal of Transdisciplinary Studies. 2021; 5(1) 65-74.

Sun-Mi Lee. The Level and Intensity of Eemotional Labor of Clinical Dental Hygienists. 2021; 5(1), 65-74.

Sun-Mi Lee. "The Level and Intensity of Eemotional Labor of Clinical Dental Hygienists" The Journal of Transdisciplinary Studies 5, no.1 (2021) : 65-74.