@article{ART000931752},
author={Heesop Kim and park yong jae},
title={Development and Measurement of User Satisfaction Index Model for Information Systems},
journal={Journal of the Korean Society for Information Management},
issn={1013-0799},
year={2004},
volume={21},
number={4},
pages={153-172},
doi={10.3743/KOSIM.2004.21.4.153}
TY - JOUR
AU - Heesop Kim
AU - park yong jae
TI - Development and Measurement of User Satisfaction Index Model for Information Systems
JO - Journal of the Korean Society for Information Management
PY - 2004
VL - 21
IS - 4
PB - 한국정보관리학회
SP - 153
EP - 172
SN - 1013-0799
AB - The measurement of information system (IS) effectiveness is critical to understanding of the value and efficacy of IS actions and IS investments. In this paper, we propose a new model of the user satisfaction index for ISs and present the user satisfaction index which is measured by the proposed model. Based on the representative theories and models in the field of marketing and IS, we propose a new user satisfaction index model and verify the new model through the analysis of structural equation model. The proposed model consists of four basic dimensions: information quality, service quality, systems quality, and user satisfaction. Also, users' royalty and complaint are adopted as the additional dimension in this model. Data was collected from the ITFIND users to measure their satisfaction index. We, then, suggest some strategic guidelines for the better ITFIND which may useful when the system designers consider upgrading of the system in the future.
KW - 정보시스템;이용자만족지수;구조방정식 모형;정보품질information system;user satisfaction index;structure equation model;ITFIND
DO - 10.3743/KOSIM.2004.21.4.153
ER -
Heesop Kim and park yong jae. (2004). Development and Measurement of User Satisfaction Index Model for Information Systems. Journal of the Korean Society for Information Management, 21(4), 153-172.
Heesop Kim and park yong jae. 2004, "Development and Measurement of User Satisfaction Index Model for Information Systems", Journal of the Korean Society for Information Management, vol.21, no.4 pp.153-172. Available from: doi:10.3743/KOSIM.2004.21.4.153
Heesop Kim, park yong jae "Development and Measurement of User Satisfaction Index Model for Information Systems" Journal of the Korean Society for Information Management 21.4 pp.153-172 (2004) : 153.
Heesop Kim, park yong jae. Development and Measurement of User Satisfaction Index Model for Information Systems. 2004; 21(4), 153-172. Available from: doi:10.3743/KOSIM.2004.21.4.153
Heesop Kim and park yong jae. "Development and Measurement of User Satisfaction Index Model for Information Systems" Journal of the Korean Society for Information Management 21, no.4 (2004) : 153-172.doi: 10.3743/KOSIM.2004.21.4.153
Heesop Kim; park yong jae. Development and Measurement of User Satisfaction Index Model for Information Systems. Journal of the Korean Society for Information Management, 21(4), 153-172. doi: 10.3743/KOSIM.2004.21.4.153
Heesop Kim; park yong jae. Development and Measurement of User Satisfaction Index Model for Information Systems. Journal of the Korean Society for Information Management. 2004; 21(4) 153-172. doi: 10.3743/KOSIM.2004.21.4.153
Heesop Kim, park yong jae. Development and Measurement of User Satisfaction Index Model for Information Systems. 2004; 21(4), 153-172. Available from: doi:10.3743/KOSIM.2004.21.4.153
Heesop Kim and park yong jae. "Development and Measurement of User Satisfaction Index Model for Information Systems" Journal of the Korean Society for Information Management 21, no.4 (2004) : 153-172.doi: 10.3743/KOSIM.2004.21.4.153
