@article{ART001002636},
author={NamTaeWoo and Kim, Seonghee},
title={A Study on the user centered internet contents service},
journal={Journal of the Korean Society for Information Management},
issn={1013-0799},
year={2003},
volume={20},
number={2},
pages={263-284},
doi={10.3743/KOSIM.2003.20.2.263}
TY - JOUR
AU - NamTaeWoo
AU - Kim, Seonghee
TI - A Study on the user centered internet contents service
JO - Journal of the Korean Society for Information Management
PY - 2003
VL - 20
IS - 2
PB - 한국정보관리학회
SP - 263
EP - 284
SN - 1013-0799
AB - This study explores a user as a customer and analyzed a customer centered contents service based on the customer value and custoner satisfaction. This study showed that revisit of the site and content purchase are strongly affected by contents quality, service and cost. Especially, the ratio of satisfaction of the the complaint-response time and customer support system in cpnparison to the quality and cost factors was low. Therefore, library and infprmation center meed to improve the contents service in terms of customer relations.
KW - internet contents;customer satisfaction;quality;service;cost
DO - 10.3743/KOSIM.2003.20.2.263
ER -
NamTaeWoo and Kim, Seonghee. (2003). A Study on the user centered internet contents service. Journal of the Korean Society for Information Management, 20(2), 263-284.
NamTaeWoo and Kim, Seonghee. 2003, "A Study on the user centered internet contents service", Journal of the Korean Society for Information Management, vol.20, no.2 pp.263-284. Available from: doi:10.3743/KOSIM.2003.20.2.263
NamTaeWoo, Kim, Seonghee "A Study on the user centered internet contents service" Journal of the Korean Society for Information Management 20.2 pp.263-284 (2003) : 263.
NamTaeWoo, Kim, Seonghee. A Study on the user centered internet contents service. 2003; 20(2), 263-284. Available from: doi:10.3743/KOSIM.2003.20.2.263
NamTaeWoo and Kim, Seonghee. "A Study on the user centered internet contents service" Journal of the Korean Society for Information Management 20, no.2 (2003) : 263-284.doi: 10.3743/KOSIM.2003.20.2.263
NamTaeWoo; Kim, Seonghee. A Study on the user centered internet contents service. Journal of the Korean Society for Information Management, 20(2), 263-284. doi: 10.3743/KOSIM.2003.20.2.263
NamTaeWoo; Kim, Seonghee. A Study on the user centered internet contents service. Journal of the Korean Society for Information Management. 2003; 20(2) 263-284. doi: 10.3743/KOSIM.2003.20.2.263
NamTaeWoo, Kim, Seonghee. A Study on the user centered internet contents service. 2003; 20(2), 263-284. Available from: doi:10.3743/KOSIM.2003.20.2.263
NamTaeWoo and Kim, Seonghee. "A Study on the user centered internet contents service" Journal of the Korean Society for Information Management 20, no.2 (2003) : 263-284.doi: 10.3743/KOSIM.2003.20.2.263
