@article{ART001003304},
author={Hung-Sik Choi},
title={A Study on the User Guide through Content Analysis of the FAQ at Academic Library Web Site},
journal={Journal of the Korean Society for Information Management},
issn={1013-0799},
year={2003},
volume={20},
number={2},
pages={219-240},
doi={10.3743/KOSIM.2003.20.2.219}
TY - JOUR
AU - Hung-Sik Choi
TI - A Study on the User Guide through Content Analysis of the FAQ at Academic Library Web Site
JO - Journal of the Korean Society for Information Management
PY - 2003
VL - 20
IS - 2
PB - 한국정보관리학회
SP - 219
EP - 240
SN - 1013-0799
AB - The purpose of this study is to provide library users with the effective way of use on academic library and its collection. In order to achieve this purpose the menu structure and question contents appearing at the FAQs of academic library Website were analyzed. And also, guidelines for effective use of a university library via FAQ at different access stages were proposed. It is expected that the result of this study can help both a Web designer to the development and implementation of efficient library FAQs and a creator of a library use guidebook.
KW - FAQ;FAQ content anaylsis;academic library
DO - 10.3743/KOSIM.2003.20.2.219
ER -
Hung-Sik Choi. (2003). A Study on the User Guide through Content Analysis of the FAQ at Academic Library Web Site. Journal of the Korean Society for Information Management, 20(2), 219-240.
Hung-Sik Choi. 2003, "A Study on the User Guide through Content Analysis of the FAQ at Academic Library Web Site", Journal of the Korean Society for Information Management, vol.20, no.2 pp.219-240. Available from: doi:10.3743/KOSIM.2003.20.2.219
Hung-Sik Choi "A Study on the User Guide through Content Analysis of the FAQ at Academic Library Web Site" Journal of the Korean Society for Information Management 20.2 pp.219-240 (2003) : 219.
Hung-Sik Choi. A Study on the User Guide through Content Analysis of the FAQ at Academic Library Web Site. 2003; 20(2), 219-240. Available from: doi:10.3743/KOSIM.2003.20.2.219
Hung-Sik Choi. "A Study on the User Guide through Content Analysis of the FAQ at Academic Library Web Site" Journal of the Korean Society for Information Management 20, no.2 (2003) : 219-240.doi: 10.3743/KOSIM.2003.20.2.219
Hung-Sik Choi. A Study on the User Guide through Content Analysis of the FAQ at Academic Library Web Site. Journal of the Korean Society for Information Management, 20(2), 219-240. doi: 10.3743/KOSIM.2003.20.2.219
Hung-Sik Choi. A Study on the User Guide through Content Analysis of the FAQ at Academic Library Web Site. Journal of the Korean Society for Information Management. 2003; 20(2) 219-240. doi: 10.3743/KOSIM.2003.20.2.219
Hung-Sik Choi. A Study on the User Guide through Content Analysis of the FAQ at Academic Library Web Site. 2003; 20(2), 219-240. Available from: doi:10.3743/KOSIM.2003.20.2.219
Hung-Sik Choi. "A Study on the User Guide through Content Analysis of the FAQ at Academic Library Web Site" Journal of the Korean Society for Information Management 20, no.2 (2003) : 219-240.doi: 10.3743/KOSIM.2003.20.2.219
