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@article{ART001072414},
author={Jung Hyeon Yoon},
title={A Study of the Effect on End-User Satisfaction for the End-User Supporting Activities in Information Center},
journal={Journal of the Korean Society for Information Management},
issn={1013-0799},
year={2007},
volume={24},
number={3},
pages={5-19},
doi={10.3743/KOSIM.2007.24.3.005}

TY - JOUR
AU - Jung Hyeon Yoon
TI - A Study of the Effect on End-User Satisfaction for the End-User Supporting Activities in Information Center
JO - Journal of the Korean Society for Information Management
PY - 2007
VL - 24
IS - 3
PB - 한국정보관리학회
SP - 5
EP - 19
SN - 1013-0799
AB - Organizations are investing in information systems for an ever-increasing number of end-user tasks. Extracting benefit from these investments increasingly depends on supporting effective use of information center and satisfying information center users. Information center is information intensive and the use of advanced technology may support user for delivering an unique capabilities in an organization. Information center represents an important source which seems very well suited for end-users support investigation. This research explores the end-user support factors that correlate with user satisfaction in information center. To exam user satisfaction, information supporting , service reliability, and system capabilities were identified as potential predictors of end-user support satisfaction at information center. Three hypotheses have been tested with the survey of 252 end-users examines 18 potential end-user support factors such as information supporting, service staff attitude, and system capabilities at information center. Service quality gap between perceived importance and performance for each support factor, is computed. The relationship between these service quality gaps and user satisfaction are tested. This study presents that the level of information supporting , service reliability, and system capabilities are significantly to user satisfaction, and it is influenced by the extent of service quality gap between perceived importance and performance for each support factor.
KW - information center;user satisfaction;end-user support;service quality
DO - 10.3743/KOSIM.2007.24.3.005
ER -

Jung Hyeon Yoon. (2007). A Study of the Effect on End-User Satisfaction for the End-User Supporting Activities in Information Center. Journal of the Korean Society for Information Management, 24(3), 5-19.

Jung Hyeon Yoon. 2007, "A Study of the Effect on End-User Satisfaction for the End-User Supporting Activities in Information Center", Journal of the Korean Society for Information Management, vol.24, no.3 pp.5-19. Available from: doi:10.3743/KOSIM.2007.24.3.005

Jung Hyeon Yoon "A Study of the Effect on End-User Satisfaction for the End-User Supporting Activities in Information Center" Journal of the Korean Society for Information Management 24.3 pp.5-19 (2007) : 5.

Jung Hyeon Yoon. A Study of the Effect on End-User Satisfaction for the End-User Supporting Activities in Information Center. 2007; 24(3), 5-19. Available from: doi:10.3743/KOSIM.2007.24.3.005

Jung Hyeon Yoon. "A Study of the Effect on End-User Satisfaction for the End-User Supporting Activities in Information Center" Journal of the Korean Society for Information Management 24, no.3 (2007) : 5-19.doi: 10.3743/KOSIM.2007.24.3.005

Jung Hyeon Yoon. A Study of the Effect on End-User Satisfaction for the End-User Supporting Activities in Information Center. Journal of the Korean Society for Information Management, 24(3), 5-19. doi: 10.3743/KOSIM.2007.24.3.005

Jung Hyeon Yoon. A Study of the Effect on End-User Satisfaction for the End-User Supporting Activities in Information Center. Journal of the Korean Society for Information Management. 2007; 24(3) 5-19. doi: 10.3743/KOSIM.2007.24.3.005

Jung Hyeon Yoon. A Study of the Effect on End-User Satisfaction for the End-User Supporting Activities in Information Center. 2007; 24(3), 5-19. Available from: doi:10.3743/KOSIM.2007.24.3.005

Jung Hyeon Yoon. "A Study of the Effect on End-User Satisfaction for the End-User Supporting Activities in Information Center" Journal of the Korean Society for Information Management 24, no.3 (2007) : 5-19.doi: 10.3743/KOSIM.2007.24.3.005