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@article{ART001096059},
author={Yunkeum Chang},
title={Measuring and Assessing Internet Service Quality at U.S. Public Libraries},
journal={Journal of the Korean Society for Information Management},
issn={1013-0799},
year={2005},
volume={22},
number={1},
pages={267-285},
doi={10.3743/KOSIM.2005.22.1.267}

TY - JOUR
AU - Yunkeum Chang
TI - Measuring and Assessing Internet Service Quality at U.S. Public Libraries
JO - Journal of the Korean Society for Information Management
PY - 2005
VL - 22
IS - 1
PB - 한국정보관리학회
SP - 267
EP - 285
SN - 1013-0799
AB - As the Internet connections and services at U.S. public libraries have increased dramatically since 1990s, defining, assessing and measuring quality of these new electronic services have become a critical issue. This research was a study designed to identify key dimensions of Internet service quality at public libraries by providing a systematic framework for measuring and assessing the quality of Internet services. The study used modified SERVQUAL and SERVPERF instruments which have been widely used service quality measurement in business marketing areas and LibQUAL+ model which are widely adopted service quality measurement instrument in most of the academic libraries in U.S.
KW - public libraries;internet;internet service;service quality;SERVQUAL;SERVPERF;LibQUAL+
DO - 10.3743/KOSIM.2005.22.1.267
ER -

Yunkeum Chang. (2005). Measuring and Assessing Internet Service Quality at U.S. Public Libraries. Journal of the Korean Society for Information Management, 22(1), 267-285.

Yunkeum Chang. 2005, "Measuring and Assessing Internet Service Quality at U.S. Public Libraries", Journal of the Korean Society for Information Management, vol.22, no.1 pp.267-285. Available from: doi:10.3743/KOSIM.2005.22.1.267

Yunkeum Chang "Measuring and Assessing Internet Service Quality at U.S. Public Libraries" Journal of the Korean Society for Information Management 22.1 pp.267-285 (2005) : 267.

Yunkeum Chang. Measuring and Assessing Internet Service Quality at U.S. Public Libraries. 2005; 22(1), 267-285. Available from: doi:10.3743/KOSIM.2005.22.1.267

Yunkeum Chang. "Measuring and Assessing Internet Service Quality at U.S. Public Libraries" Journal of the Korean Society for Information Management 22, no.1 (2005) : 267-285.doi: 10.3743/KOSIM.2005.22.1.267

Yunkeum Chang. Measuring and Assessing Internet Service Quality at U.S. Public Libraries. Journal of the Korean Society for Information Management, 22(1), 267-285. doi: 10.3743/KOSIM.2005.22.1.267

Yunkeum Chang. Measuring and Assessing Internet Service Quality at U.S. Public Libraries. Journal of the Korean Society for Information Management. 2005; 22(1) 267-285. doi: 10.3743/KOSIM.2005.22.1.267

Yunkeum Chang. Measuring and Assessing Internet Service Quality at U.S. Public Libraries. 2005; 22(1), 267-285. Available from: doi:10.3743/KOSIM.2005.22.1.267

Yunkeum Chang. "Measuring and Assessing Internet Service Quality at U.S. Public Libraries" Journal of the Korean Society for Information Management 22, no.1 (2005) : 267-285.doi: 10.3743/KOSIM.2005.22.1.267