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@article{ART001096440},
author={Oh, Dong-Geun},
title={Influences of Public Library Service Quality on User Satisfaction and Loyalty},
journal={Journal of the Korean Society for Information Management},
issn={1013-0799},
year={2005},
volume={22},
number={4},
pages={61-78},
doi={10.3743/KOSIM.2005.22.4.061}

TY - JOUR
AU - Oh, Dong-Geun
TI - Influences of Public Library Service Quality on User Satisfaction and Loyalty
JO - Journal of the Korean Society for Information Management
PY - 2005
VL - 22
IS - 4
PB - 한국정보관리학회
SP - 61
EP - 78
SN - 1013-0799
AB - This study investigates the influences of the service quality of public libraries, including printed publications, internet and electronic materials, culture programs and service, library environment and facilities, and library staff, on the general satisfaction of the users, complaining intentions, and loyalty including reuse intentions. It develops a library user satisfaction model and testifies it through path analysis using questionnaires from 443 public library users in Daegu Metropolitan City area. This study shows that service qualities of printed publications, culture programs and service, library environment and facilities, and library staff influence significantly on the general satisfaction of the users, and that service quality of library environment and facilities is the major variable which influences satisfaction and loyalty of the public library.
KW - service quality-public library;customer satisfaction-public library;loyalty
DO - 10.3743/KOSIM.2005.22.4.061
ER -

Oh, Dong-Geun. (2005). Influences of Public Library Service Quality on User Satisfaction and Loyalty. Journal of the Korean Society for Information Management, 22(4), 61-78.

Oh, Dong-Geun. 2005, "Influences of Public Library Service Quality on User Satisfaction and Loyalty", Journal of the Korean Society for Information Management, vol.22, no.4 pp.61-78. Available from: doi:10.3743/KOSIM.2005.22.4.061

Oh, Dong-Geun "Influences of Public Library Service Quality on User Satisfaction and Loyalty" Journal of the Korean Society for Information Management 22.4 pp.61-78 (2005) : 61.

Oh, Dong-Geun. Influences of Public Library Service Quality on User Satisfaction and Loyalty. 2005; 22(4), 61-78. Available from: doi:10.3743/KOSIM.2005.22.4.061

Oh, Dong-Geun. "Influences of Public Library Service Quality on User Satisfaction and Loyalty" Journal of the Korean Society for Information Management 22, no.4 (2005) : 61-78.doi: 10.3743/KOSIM.2005.22.4.061

Oh, Dong-Geun. Influences of Public Library Service Quality on User Satisfaction and Loyalty. Journal of the Korean Society for Information Management, 22(4), 61-78. doi: 10.3743/KOSIM.2005.22.4.061

Oh, Dong-Geun. Influences of Public Library Service Quality on User Satisfaction and Loyalty. Journal of the Korean Society for Information Management. 2005; 22(4) 61-78. doi: 10.3743/KOSIM.2005.22.4.061

Oh, Dong-Geun. Influences of Public Library Service Quality on User Satisfaction and Loyalty. 2005; 22(4), 61-78. Available from: doi:10.3743/KOSIM.2005.22.4.061

Oh, Dong-Geun. "Influences of Public Library Service Quality on User Satisfaction and Loyalty" Journal of the Korean Society for Information Management 22, no.4 (2005) : 61-78.doi: 10.3743/KOSIM.2005.22.4.061