@article{ART001229789},
author={Yongjae Park and Seung-Jin Kwak and Lee Sang Hwan},
title={System Improvement Strategy by User Satisfaction Index Model Development and Measurement of Information System},
journal={Journal of the Korean Society for Information Management},
issn={1013-0799},
year={2007},
volume={24},
number={4},
pages={173-189},
doi={10.3743/KOSIM.2007.24.4.173}
TY - JOUR
AU - Yongjae Park
AU - Seung-Jin Kwak
AU - Lee Sang Hwan
TI - System Improvement Strategy by User Satisfaction Index Model Development and Measurement of Information System
JO - Journal of the Korean Society for Information Management
PY - 2007
VL - 24
IS - 4
PB - 한국정보관리학회
SP - 173
EP - 189
SN - 1013-0799
AB - By measuring satisfaction index of the users of Information System, it is possible not only to estimate ROI(Return on Investment) but also to draw the device for the efficiency and improvement of the System. This study tries to give User Satisfaction Index Model for the System, and present operators and managers of the system with the method for improving satisfaction and efficiency by measuring the User Satisfaction Index of representative information systems. For this, the survey was carried out for the representative information systems. On the basis of the analysis, Satisfaction Index was drawn and through Matrix Analysis, the strategy for system improvement was derived.
KW - Information System;User Satisfaction Index;Matrix Analysis;Improvement Strategy;PLS;Partial Least Squares
DO - 10.3743/KOSIM.2007.24.4.173
ER -
Yongjae Park, Seung-Jin Kwak and Lee Sang Hwan. (2007). System Improvement Strategy by User Satisfaction Index Model Development and Measurement of Information System. Journal of the Korean Society for Information Management, 24(4), 173-189.
Yongjae Park, Seung-Jin Kwak and Lee Sang Hwan. 2007, "System Improvement Strategy by User Satisfaction Index Model Development and Measurement of Information System", Journal of the Korean Society for Information Management, vol.24, no.4 pp.173-189. Available from: doi:10.3743/KOSIM.2007.24.4.173
Yongjae Park, Seung-Jin Kwak, Lee Sang Hwan "System Improvement Strategy by User Satisfaction Index Model Development and Measurement of Information System" Journal of the Korean Society for Information Management 24.4 pp.173-189 (2007) : 173.
Yongjae Park, Seung-Jin Kwak, Lee Sang Hwan. System Improvement Strategy by User Satisfaction Index Model Development and Measurement of Information System. 2007; 24(4), 173-189. Available from: doi:10.3743/KOSIM.2007.24.4.173
Yongjae Park, Seung-Jin Kwak and Lee Sang Hwan. "System Improvement Strategy by User Satisfaction Index Model Development and Measurement of Information System" Journal of the Korean Society for Information Management 24, no.4 (2007) : 173-189.doi: 10.3743/KOSIM.2007.24.4.173
Yongjae Park; Seung-Jin Kwak; Lee Sang Hwan. System Improvement Strategy by User Satisfaction Index Model Development and Measurement of Information System. Journal of the Korean Society for Information Management, 24(4), 173-189. doi: 10.3743/KOSIM.2007.24.4.173
Yongjae Park; Seung-Jin Kwak; Lee Sang Hwan. System Improvement Strategy by User Satisfaction Index Model Development and Measurement of Information System. Journal of the Korean Society for Information Management. 2007; 24(4) 173-189. doi: 10.3743/KOSIM.2007.24.4.173
Yongjae Park, Seung-Jin Kwak, Lee Sang Hwan. System Improvement Strategy by User Satisfaction Index Model Development and Measurement of Information System. 2007; 24(4), 173-189. Available from: doi:10.3743/KOSIM.2007.24.4.173
Yongjae Park, Seung-Jin Kwak and Lee Sang Hwan. "System Improvement Strategy by User Satisfaction Index Model Development and Measurement of Information System" Journal of the Korean Society for Information Management 24, no.4 (2007) : 173-189.doi: 10.3743/KOSIM.2007.24.4.173
