A Study on the Introduction and Application of Policy Customer Relation Management System in Special Libraries: Based on Case Study of Ministry of Unification (전문도서관에서의 PCRM 시스템 도입과 적용에 관한 연구: 통일부 사례를 중심으로)

SONG SUNG SUP (송승섭)

doi:10.3743/KOSIM.2008.25.3.119

A Study on the Introduction and Application of Policy Customer Relation Management System in Special Libraries: Based on Case Study of Ministry of Unification

Journal of the Korean Society for Information Management
Abbr : JKOSIM
2008, 25(3), pp.119~141
DOI : 10.3743/KOSIM.2008.25.3.119
Publisher : 한국정보관리학회
Research Area : Interdisciplinary Studies > Library and Information Science
Received : August 19, 2008
Accepted : September 2, 2008
Published : September 30, 2008

SONG SUNG SUP ¹

¹통일부 북한자료센터

Accredited

ABSTRACT

This study examines firstly concept and present condition of Policy Customer Relationship Management(PCRM) system which applying in the governmental dimension Customer Relationship Management(CRM) system of enterprises(profit-making organizations), comparison of PCRM and CRM, and definition of customer and customer classification process as a key of PCRM. Next, investigates applying plan in the other special libraries of governmental institution through the case study of Information Center on North Korea(special library attached to the Ministry of Unification) and relationship with different connection systems attempted in e-government(Enterprise Architecture). Lastly, through this, considers complemental issues for developmental fixation in special libraries.

KEYWORDS

customer relationship management, policy customer relationship management, CRM, PCRM, policy customer service, special library

Citation status

* References for papers published after 2023 are currently being built.

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Journal of the Korean Society for Information Management 2023 KCI Impact Factor : 1.31

A Study on the Introduction and Application of Policy Customer Relation Management System in Special Libraries: Based on Case Study of Ministry of Unification

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Citation status

* References for papers published after 2023 are currently being built.

Journal of the Korean Society for Information Management 2023 KCI Impact Factor : 1.31

A Study on the Introduction and Application of Policy Customer Relation Management System in Special Libraries: Based on Case Study of Ministry of Unification

ABSTRACT

KEYWORDS

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* References for papers published after 2023 are currently being built.