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A Study on the Influence of the Evaluation Factors of University Library Web Sites on the Satisfaction of Users

  • Journal of the Korean Society for Information Management
  • Abbr : JKOSIM
  • 2008, 25(3), pp.99~118
  • DOI : 10.3743/KOSIM.2008.25.3.099
  • Publisher : 한국정보관리학회
  • Research Area : Interdisciplinary Studies > Library and Information Science
  • Received : August 19, 2008
  • Accepted : August 29, 2008
  • Published : September 30, 2008

Younggon Kim 1

1경남대학교

Accredited

ABSTRACT

As time goes by, the function and role of website become more important. Therefore, it is very critical to evaluate and improve continuously the website to the purpose. Many previous studies show that some website evaluation factors will influence the user satisfaction and revisit to the website. The website evaluation criteria from the previous studies related to the university library website evaluation were classified into five assessment criteria which are design, contents, user interface, reliability, and site management. In the results, some significant suggestions were found out. User satisfaction is seriously affected by user interface, and user's intention to revisit is influenced by contents and reliability, but there may not be a close connection between them. Besides, the evaluation method in this study may be applicable to the new website-improving approach of website administrators and researchers.

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