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@article{ART001541048},
author={Sung-Jong Cha},
title={A Study on the User Satisfaction of Public Library Users in Korea},
journal={Journal of the Korean Society for Information Management},
issn={1013-0799},
year={2011},
volume={28},
number={1},
pages={285-308},
doi={10.3743/KOSIM.2011.28.1.285}

TY - JOUR
AU - Sung-Jong Cha
TI - A Study on the User Satisfaction of Public Library Users in Korea
JO - Journal of the Korean Society for Information Management
PY - 2011
VL - 28
IS - 1
PB - 한국정보관리학회
SP - 285
EP - 308
SN - 1013-0799
AB - This study examines user satisfaction in public libraries nationwide. It analyzes service quality factors that affect user satisfaction of public library patrons and identify sub-factors of service quality that affect the overall user satisfaction. User satisfaction factors were developed to measure library satisfaction in all aspects of the library service. Six variables were identified, including volume of books, staff, programs, facilities, online services, and information availability. According to survey findings, general library satisfaction was strongly correlated with information availability, facilities, and staff. Relatively lower levels of satisfaction were identified in the areas of online services and programs. All six service quality factors were statistically significantly associated with user satisfaction, where information availability, facilities, and volume of books showed stronger associations than the other three factors.
KW - public library;user satisfaction;library evaluation;customer satisfaction;library service quality evaluation
DO - 10.3743/KOSIM.2011.28.1.285
ER -

Sung-Jong Cha. (2011). A Study on the User Satisfaction of Public Library Users in Korea. Journal of the Korean Society for Information Management, 28(1), 285-308.

Sung-Jong Cha. 2011, "A Study on the User Satisfaction of Public Library Users in Korea", Journal of the Korean Society for Information Management, vol.28, no.1 pp.285-308. Available from: doi:10.3743/KOSIM.2011.28.1.285

Sung-Jong Cha "A Study on the User Satisfaction of Public Library Users in Korea" Journal of the Korean Society for Information Management 28.1 pp.285-308 (2011) : 285.

Sung-Jong Cha. A Study on the User Satisfaction of Public Library Users in Korea. 2011; 28(1), 285-308. Available from: doi:10.3743/KOSIM.2011.28.1.285

Sung-Jong Cha. "A Study on the User Satisfaction of Public Library Users in Korea" Journal of the Korean Society for Information Management 28, no.1 (2011) : 285-308.doi: 10.3743/KOSIM.2011.28.1.285

Sung-Jong Cha. A Study on the User Satisfaction of Public Library Users in Korea. Journal of the Korean Society for Information Management, 28(1), 285-308. doi: 10.3743/KOSIM.2011.28.1.285

Sung-Jong Cha. A Study on the User Satisfaction of Public Library Users in Korea. Journal of the Korean Society for Information Management. 2011; 28(1) 285-308. doi: 10.3743/KOSIM.2011.28.1.285

Sung-Jong Cha. A Study on the User Satisfaction of Public Library Users in Korea. 2011; 28(1), 285-308. Available from: doi:10.3743/KOSIM.2011.28.1.285

Sung-Jong Cha. "A Study on the User Satisfaction of Public Library Users in Korea" Journal of the Korean Society for Information Management 28, no.1 (2011) : 285-308.doi: 10.3743/KOSIM.2011.28.1.285