@article{ART001786191},
author={Wonsik Shim and Eun-Chul Lee},
title={Service Quality Assessment of University Libraries in Korea using LibQUAL+: A Case Study},
journal={Journal of the Korean Society for Information Management},
issn={1013-0799},
year={2013},
volume={30},
number={2},
pages={245-268},
doi={10.3743/KOSIM.2013.30.2.245}
TY - JOUR
AU - Wonsik Shim
AU - Eun-Chul Lee
TI - Service Quality Assessment of University Libraries in Korea using LibQUAL+: A Case Study
JO - Journal of the Korean Society for Information Management
PY - 2013
VL - 30
IS - 2
PB - 한국정보관리학회
SP - 245
EP - 268
SN - 1013-0799
AB - The paper describes a case study in which Sungkyunkwan University Library participated in the official ARL(Assoication of Research Libraries) LibQUAL+ evaluation program. LibQUAL+ model is based on the SERVQUAL service quality evaluation model originally developed in the marketing area. It details a number of processes including translation of the LibQUAL+ survey instrument into Korean, selection of study sample and choice of survey versions. In addition, it offers a number of strategies that can be adopted in order to analyze the survey data for various comparisons among different user groups and institutions. LibQUAL+ is more that a survey instrument; it a holistic system for assessing library service quality. Despite criticisms on LibQUAL+, we expect that university libraries in Korean will benefit from participating in the program. It is preferable that a group of libraries form a consortium to participate in the LibQUAL+ program as opposed to individual participation. The consortium can function as a learning community through various workshops and sharing activities, thus elevate the overall evalution efforts in Korean libraries to a higher level.
KW - service quality;LibQUAL+;university library;assessment;online survey;case study
DO - 10.3743/KOSIM.2013.30.2.245
ER -
Wonsik Shim and Eun-Chul Lee. (2013). Service Quality Assessment of University Libraries in Korea using LibQUAL+: A Case Study. Journal of the Korean Society for Information Management, 30(2), 245-268.
Wonsik Shim and Eun-Chul Lee. 2013, "Service Quality Assessment of University Libraries in Korea using LibQUAL+: A Case Study", Journal of the Korean Society for Information Management, vol.30, no.2 pp.245-268. Available from: doi:10.3743/KOSIM.2013.30.2.245
Wonsik Shim, Eun-Chul Lee "Service Quality Assessment of University Libraries in Korea using LibQUAL+: A Case Study" Journal of the Korean Society for Information Management 30.2 pp.245-268 (2013) : 245.
Wonsik Shim, Eun-Chul Lee. Service Quality Assessment of University Libraries in Korea using LibQUAL+: A Case Study. 2013; 30(2), 245-268. Available from: doi:10.3743/KOSIM.2013.30.2.245
Wonsik Shim and Eun-Chul Lee. "Service Quality Assessment of University Libraries in Korea using LibQUAL+: A Case Study" Journal of the Korean Society for Information Management 30, no.2 (2013) : 245-268.doi: 10.3743/KOSIM.2013.30.2.245
Wonsik Shim; Eun-Chul Lee. Service Quality Assessment of University Libraries in Korea using LibQUAL+: A Case Study. Journal of the Korean Society for Information Management, 30(2), 245-268. doi: 10.3743/KOSIM.2013.30.2.245
Wonsik Shim; Eun-Chul Lee. Service Quality Assessment of University Libraries in Korea using LibQUAL+: A Case Study. Journal of the Korean Society for Information Management. 2013; 30(2) 245-268. doi: 10.3743/KOSIM.2013.30.2.245
Wonsik Shim, Eun-Chul Lee. Service Quality Assessment of University Libraries in Korea using LibQUAL+: A Case Study. 2013; 30(2), 245-268. Available from: doi:10.3743/KOSIM.2013.30.2.245
Wonsik Shim and Eun-Chul Lee. "Service Quality Assessment of University Libraries in Korea using LibQUAL+: A Case Study" Journal of the Korean Society for Information Management 30, no.2 (2013) : 245-268.doi: 10.3743/KOSIM.2013.30.2.245
