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A Study on the User Satisfaction of Open Service for Sharing of S&T Information, using the Public-service Customer Satisfaction Index(PCSI)

  • Journal of the Korean Society for Information Management
  • Abbr : JKOSIM
  • 2013, 30(4), pp.133~154
  • DOI : 10.3743/KOSIM.2013.30.4.133
  • Publisher : 한국정보관리학회
  • Research Area : Interdisciplinary Studies > Library and Information Science
  • Received : November 18, 2013
  • Accepted : December 12, 2013
  • Published : December 30, 2013

Mihwan Hyun 1,  Wan Jong Kim 1,  Hye-Jin Lee 1,  Hyesun Kim 1

1한국과학기술정보연구원

Accredited

ABSTRACT

The purpose of this study is to analyze service quality factors that affect user satisfaction of NDSL Open Service (NOS) and to improve standards of open service for sharing information through the user satisfaction survey. User satisfaction indexes were developed to measure the all aspects of the NOS services. The quality index, satisfaction index, and performance index were identified in this survey. According to the survey findings, the levels of social quality and social satisfaction are relatively high, this shows the positive evaluation and expectation of researchers for open services. However, relatively low level is identified in area of service process quality. Therefore, NOS requires method to help easily take advantage of OpenAPI and strategy to increase service process satisfaction and service environment satisfaction.

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