A Study on the Digital Reference Service using Electronic Bulletin Boards in Academic Libraries through Content Analysis (내용분석을 통한 대학도서관 디지털 참고정보서비스(전자게시판) 활성화에 관한 연구)

Heejin Park (박희진); Sungjae Park (박성재)

doi:10.3743/KOSIM.2013.30.4.175

A Study on the Digital Reference Service using Electronic Bulletin Boards in Academic Libraries through Content Analysis

Journal of the Korean Society for Information Management
Abbr : JKOSIM
2013, 30(4), pp.175~193
DOI : 10.3743/KOSIM.2013.30.4.175
Publisher : 한국정보관리학회
Research Area : Interdisciplinary Studies > Library and Information Science
Received : November 29, 2013
Accepted : December 23, 2013
Published : December 30, 2013

Heejin Park ¹, Sungjae Park ¹

¹한성대학교

Accredited

ABSTRACT

This study aims to investigate the current state of digital reference services using electronic bulletin boards in Korean academic libraries and to suggest improvements. Through the examination of 205 academic library websites, 56 libraries were identified to use electronic bulletin for digital references. The digital reference service questions and responses from four libraries were further analyzed: the types of reference question, the structure and accuracy of answers, and digital reference completion time. The implications of this study for future research and practice lie in its provision of a systematic way to design practical guidelines for virtual reference services.

KEYWORDS

digital reference services, online references, electronic bulletin, Ask a Librarian, reference questions, content analysis

Citation status

* References for papers published after 2024 are currently being built.

[journal] 고아름 / 2011 / A Study on the Development of Digital Reference Service Guidelines for Academic Libraries / Journal of Information Science Theory and Practice / 한국과학기술정보연구원 42(2) : 23~41

[book] 국립중앙도서관 / 2011 / 사서에게 물어보세요 운영매뉴얼 / 국립중앙도서관

[journal] 김달식 / 2005 / The Study on Digital Reference Services of University Libraries in Korea / 한국도서관·정보학회지 / 한국도서관·정보학회 36(2) : 241~262

[thesis] 김형규 / 2000 / 대학도서관의 전자게시판 활용에 관한 연구 / 석사 / 연세대학교 대학원

[book] 노옥순 / 1995 / 참고봉사와 참고정보원 / 이화여자대학교 출판부

[journal] 문정순 / 1997 / 전자우편과 전자게시판을 활용한 대학도서관 전자참고 서비스 / 도서관학논집 / 한국도서관․정보학회 26 : 541~573

[journal] 유재옥 / 2000 / 대학도서관의 웹 기반 전자참고정보 서비스에 관한 연구 / 정보관리학회지 17(4) : 171~186

[journal] 유재옥 / 2001 / 대학도서관 이용자의 정보요구에 관한 연구 : 참고질문을 중심으로 / 정보관리학회지 18(2) : 125~142

[thesis] 윤인순 / 2003 / 대학도서관 전자게시판을 이용한 온라인 전자참고서비스에 관한 연구 / 석사 / 중앙대학교 교육대학원

[journal] 이명희 / 2003 / A Study on the Electronic Reference Services Using Electronic Bulletin Boards in University Libraries / 한국비블리아학회지 / 한국비블리아학회 14(2) : 159~20

[journal] 이재윤 / 1998 / 전자도서관 환경에서 이용자-사서간 협력을 위한 상호작용에 대한 연구 / 정보관리학회지 15(1) : 109~127

[journal] 장혜란 / 2003 / Analysis of Digital Reference Services in Korean Academic Libraries / 정보관리학회지 / 한국정보관리학회 20(4) : 49~66

[journal] 장혜란 / 2004 / Digital Reference Service : Directions for Promotion / 한국도서관·정보학회지 / 한국도서관·정보학회 35(4) : 215~228

[journal] 정종기 / 2006 / An Analysis of the Digital Reference Services of Teaching & Learning Aid Centers under the Metropolitan City and Provincial Offices of Education in Korea / 한국도서관·정보학회지 / 한국도서관·정보학회 37(3) : 173~191

[journal] 최은주 / 1999 / 대학도서관의 홈페이지상의 전자참고서비스시스템을 위한 엑세스 포인트 분석 / 정보관리학회지 16(3) : 31~48

[journal] Chowdhury, G. G. / 2001 / Digital libraries and reference services : Present and future / Journal of Documentation 58(3) : 258~283

[journal] Croft, R. / 2006 / E-mail reference in a distributed learning environment: Best practices, user satisfaction, and the reference services continuum / Journal of Library Administration 45(1) : 117~147

[journal] Gilbert, L. M. / 2006 / Digital reference and online instructional services in an integrated public/university library / The Reference Librarian 46(95) : 149~172

[web] International Federation of Library Associations / 2008 / IFLA digital reference guidelines / http://archive.ifla.org/VII/s36/pubs/drg03.htm

[book] Katz, W. A. / 2001 / Introduction to reference work(8th ed.) / McGraw-Hill

[book] McClure, C. R. / 2002 / Statistics, measures and quality standards for assessing digital reference library services: Guidelines and procedures / Syracuse University, Information Institute of Syracuse

[journal] Pomerantz, J. / 2006 / Peer review of chat reference transcripts : Approaches and strategies / Library & Information Science Research 28(1) : 24~48

[web] Reference and User Services Association / 2004a / Guidelines for behavioral performance of reference and information service providers / http://www.ala.org/rusa/resources/guidelines/guidelinesbehavioral

[web] Reference and User Services Association / 2004b / Guidelines for implementing and maintaining virtual reference services / http://www.ala.org/rusa/resources/guidelines/virtrefguidelines

[journal] Shachaf, P. / 2008 / Virtual reference service evaluation: Adherence to RUSA behavioral guidelines and IFLA digital reference guidelines / Library & Information Science Research 30(2) : 122~137

[journal] Walter, V. A. / 2005 / Teens are from Neptune, librarians are from Pluto: An analysis of online reference transactions / Library Trends 54(2) : 209~227

KJCKorea
Journal Central

Journal of the Korean Society for Information Management 2024 KCI Impact Factor : 1.35

A Study on the Digital Reference Service using Electronic Bulletin Boards in Academic Libraries through Content Analysis

ABSTRACT

KEYWORDS

Citation status

* References for papers published after 2024 are currently being built.

Journal of the Korean Society for Information Management 2024 KCI Impact Factor : 1.35

A Study on the Digital Reference Service using Electronic Bulletin Boards in Academic Libraries through Content Analysis

ABSTRACT

KEYWORDS

Statistics

Tools

Issue List

Citation status

KCI Citation Counts (8)

REFERENCES (26) * References for papers published after 2024 are currently being built.

Search PDF

Citation

* References for papers published after 2024 are currently being built.