A Study on the Digital Reference Service using Electronic Bulletin Boards in Academic Libraries through Content Analysis (내용분석을 통한 대학도서관 디지털 참고정보서비스(전자게시판) 활성화에 관한 연구)

Heejin Park (박희진); Park, Sung Jae (박성재)

doi:10.3743/KOSIM.2013.30.4.175

A Study on the Digital Reference Service using Electronic Bulletin Boards in Academic Libraries through Content Analysis

Journal of the Korean Society for Information Management
Abbr : JKOSIM
2013, 30(4), pp.175~193
DOI : 10.3743/KOSIM.2013.30.4.175
Publisher : 한국정보관리학회
Research Area : Interdisciplinary Studies > Library and Information Science
Received : November 29, 2013
Accepted : December 23, 2013
Published : December 30, 2013

Heejin Park ¹, Park, Sung Jae ¹

¹한성대학교

Accredited

ABSTRACT

This study aims to investigate the current state of digital reference services using electronic bulletin boards in Korean academic libraries and to suggest improvements. Through the examination of 205 academic library websites, 56 libraries were identified to use electronic bulletin for digital references. The digital reference service questions and responses from four libraries were further analyzed: the types of reference question, the structure and accuracy of answers, and digital reference completion time. The implications of this study for future research and practice lie in its provision of a systematic way to design practical guidelines for virtual reference services.

KEYWORDS

digital reference services, online references, electronic bulletin, Ask a Librarian, reference questions, content analysis

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* References for papers published after 2025 are currently being built.

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Journal of the Korean Society for Information Management 2025 KCI Impact Factor : 1.27

A Study on the Digital Reference Service using Electronic Bulletin Boards in Academic Libraries through Content Analysis

ABSTRACT

KEYWORDS

Journal Copyright Policy

Citation status

* References for papers published after 2025 are currently being built.

Journal of the Korean Society for Information Management 2025 KCI Impact Factor : 1.27

A Study on the Digital Reference Service using Electronic Bulletin Boards in Academic Libraries through Content Analysis

ABSTRACT

KEYWORDS

Journal Copyright Policy

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KCI Citation Counts (8)

REFERENCES (26) * References for papers published after 2025 are currently being built.

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* References for papers published after 2025 are currently being built.