Question Analysis of the Collaborative Digital Reference Service at the National Library of Korea (협동 디지털참고서비스의 질문 분석: 국립중앙도서관의 ‘사서에게 물어보세요’를 중심으로)

Hye Rhan Chang (장혜란); Kyung Suk Yi (이경숙)

doi:10.3743/KOSIM.2014.31.4.007

Question Analysis of the Collaborative Digital Reference Service at the National Library of Korea

Journal of the Korean Society for Information Management
Abbr : JKOSIM
2014, 31(4), pp.7~28
DOI : 10.3743/KOSIM.2014.31.4.007
Publisher : 한국정보관리학회
Research Area : Interdisciplinary Studies > Library and Information Science
Received : November 23, 2014
Accepted : December 7, 2014
Published : December 30, 2014

Hye Rhan Chang ¹, Kyung Suk Yi ¹

¹상명대학교

Accredited

ABSTRACT

This study analyses the questions addressed to the collaborative digital reference service run by the National Library of Korea. The data consist of 661 question entries to the 'Ask a Librarian' service during first 6 months in 2014. Each entry includes average 1.17 questions, and 77.82% of the total questions are real reference in nature. Questions are analyzed by classification division, context of the questioner, desired end product, activities of librarians, and the resources used to respond them. Each category is subdivided and analyzed in detail. Results revealed interesting findings and problems, and suggestions for further endeavor are provided.

KEYWORDS

collaborative digital reference service, question analysis, question types, Ask-a-Librarian

Citation status

* References for papers published after 2023 are currently being built.

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Journal of the Korean Society for Information Management 2023 KCI Impact Factor : 1.31

Question Analysis of the Collaborative Digital Reference Service at the National Library of Korea

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Citation status

* References for papers published after 2023 are currently being built.

Journal of the Korean Society for Information Management 2023 KCI Impact Factor : 1.31

Question Analysis of the Collaborative Digital Reference Service at the National Library of Korea

ABSTRACT

KEYWORDS

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REFERENCES (37) * References for papers published after 2023 are currently being built.

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* References for papers published after 2023 are currently being built.