Journal of the Korean Society for Information Management 2023 KCI Impact Factor : 1.31
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pISSN : 1013-0799 / eISSN : 2586-2073
- https://journal.kci.go.kr/kosim
KJCKorea
Journal Central
The Relationship between Relational Benefits and Library Trust & Perceptions of Public Libraries
- Journal of the Korean Society for Information Management
- Abbr : JKOSIM
- 2017, 34(2), pp.115~135
- DOI : 10.3743/KOSIM.2017.34.2.115
- Publisher : 한국정보관리학회
- Research Area : Interdisciplinary Studies > Library and Information Science
- Received : June 2, 2017
- Accepted : June 13, 2017
- Published : June 30, 2017
Seohyun Park 1, GIYEONG KIM 2
1연세대학교 일반대학원 문헌정보학과
2연세대학교
Accredited
ABSTRACT
Many for-profit and not-for-profit organizations’ service provider can affect customers’ perceptions of the organization based on the relationship between the customers and the organizations. This study aims to identify the relational benefits in libraries, and analyze the relationship between relational benefits and library trust and perception using a questionnaire. As a result, public library customers realize relational benefits with librarians. And these relational benefits affect library trust and perception. This study is meaningful in that it focuses on the relationships in libraries for the first time, which can contribute to the positive perceptions of customer-librarian relations.
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