@article{ART002391675},
author={Chang Hee Lee and Rieh, Hae-Young and Kim Intaek},
title={Development of Prototype Chatbot Based on Messenger App for Archival Reference Services: With Focus on the Archives & Records Center of Myongji University},
journal={Journal of the Korean Society for Information Management},
issn={1013-0799},
year={2018},
volume={35},
number={3},
pages={215-244},
doi={10.3743/KOSIM.2018.35.3.215}
TY - JOUR
AU - Chang Hee Lee
AU - Rieh, Hae-Young
AU - Kim Intaek
TI - Development of Prototype Chatbot Based on Messenger App for Archival Reference Services: With Focus on the Archives & Records Center of Myongji University
JO - Journal of the Korean Society for Information Management
PY - 2018
VL - 35
IS - 3
PB - 한국정보관리학회
SP - 215
EP - 244
SN - 1013-0799
AB - The role of archives and records centers is expanding, however many potential users are not aware of the importance of the records and archives. As a method to improve the archival information services to users, in this study, we developed chatbot that supports the interaction between the users and the archives and records centers. Thus we examined the specific development procedures and methods, analyzed user requests and questions of the archives and records center of Myongji university as a case, and conducted a logical structure design for chatbot development. After building the chatbot based on IBM Watson Conversation and Kakaotalk messenger, we were able to find how the chatbot interacted with the users through a pilot run. Based on the experience of developing information service chatbot, the implications related the introduction of the chatbot were suggested which include determination of the level of the chatbot, analysis of the user requests, selection of the tool for the chatbot, and syntax setting for the conversational interaction.
KW - chatbot development;archival reference service;archives & records center of Myongji university;user interaction;kakao talk messenger
DO - 10.3743/KOSIM.2018.35.3.215
ER -
Chang Hee Lee, Rieh, Hae-Young and Kim Intaek. (2018). Development of Prototype Chatbot Based on Messenger App for Archival Reference Services: With Focus on the Archives & Records Center of Myongji University. Journal of the Korean Society for Information Management, 35(3), 215-244.
Chang Hee Lee, Rieh, Hae-Young and Kim Intaek. 2018, "Development of Prototype Chatbot Based on Messenger App for Archival Reference Services: With Focus on the Archives & Records Center of Myongji University", Journal of the Korean Society for Information Management, vol.35, no.3 pp.215-244. Available from: doi:10.3743/KOSIM.2018.35.3.215
Chang Hee Lee, Rieh, Hae-Young, Kim Intaek "Development of Prototype Chatbot Based on Messenger App for Archival Reference Services: With Focus on the Archives & Records Center of Myongji University" Journal of the Korean Society for Information Management 35.3 pp.215-244 (2018) : 215.
Chang Hee Lee, Rieh, Hae-Young, Kim Intaek. Development of Prototype Chatbot Based on Messenger App for Archival Reference Services: With Focus on the Archives & Records Center of Myongji University. 2018; 35(3), 215-244. Available from: doi:10.3743/KOSIM.2018.35.3.215
Chang Hee Lee, Rieh, Hae-Young and Kim Intaek. "Development of Prototype Chatbot Based on Messenger App for Archival Reference Services: With Focus on the Archives & Records Center of Myongji University" Journal of the Korean Society for Information Management 35, no.3 (2018) : 215-244.doi: 10.3743/KOSIM.2018.35.3.215
Chang Hee Lee; Rieh, Hae-Young; Kim Intaek. Development of Prototype Chatbot Based on Messenger App for Archival Reference Services: With Focus on the Archives & Records Center of Myongji University. Journal of the Korean Society for Information Management, 35(3), 215-244. doi: 10.3743/KOSIM.2018.35.3.215
Chang Hee Lee; Rieh, Hae-Young; Kim Intaek. Development of Prototype Chatbot Based on Messenger App for Archival Reference Services: With Focus on the Archives & Records Center of Myongji University. Journal of the Korean Society for Information Management. 2018; 35(3) 215-244. doi: 10.3743/KOSIM.2018.35.3.215
Chang Hee Lee, Rieh, Hae-Young, Kim Intaek. Development of Prototype Chatbot Based on Messenger App for Archival Reference Services: With Focus on the Archives & Records Center of Myongji University. 2018; 35(3), 215-244. Available from: doi:10.3743/KOSIM.2018.35.3.215
Chang Hee Lee, Rieh, Hae-Young and Kim Intaek. "Development of Prototype Chatbot Based on Messenger App for Archival Reference Services: With Focus on the Archives & Records Center of Myongji University" Journal of the Korean Society for Information Management 35, no.3 (2018) : 215-244.doi: 10.3743/KOSIM.2018.35.3.215
