@article{ART002424929},
author={Daekeun Jeong and Younghee Noh},
title={A Study on Users’ Perception of Specialized Services through Service Quality Evaluation of Public Libraries},
journal={Journal of the Korean Society for Information Management},
issn={1013-0799},
year={2018},
volume={35},
number={4},
pages={51-75},
doi={10.3743/KOSIM.2018.35.4.051}
TY - JOUR
AU - Daekeun Jeong
AU - Younghee Noh
TI - A Study on Users’ Perception of Specialized Services through Service Quality Evaluation of Public Libraries
JO - Journal of the Korean Society for Information Management
PY - 2018
VL - 35
IS - 4
PB - 한국정보관리학회
SP - 51
EP - 75
SN - 1013-0799
AB - This study was intended to confirm the perception of the users for the public libraries specialized service through the difference in library service quality according to the availability of specialized services by utilizing ‘LibQUAL+’ that is a service quality assessment tool. As a results, there is difference in the minimum and perceived levels between libraries that provide assessment result specialized services for service levels and those that did not. And there was no difference in the expected level. The degree of service showed generally higher user perception in the Adequacy Gap and Superiority Gap than libraries that do not offer specialized services. Therefore, the users of public libraries recognize that libraries that offer specialized services are better served than libraries that do not.
KW - service quality evaluation;LibQUAL+;public library;specialized service;users’ perception
DO - 10.3743/KOSIM.2018.35.4.051
ER -
Daekeun Jeong and Younghee Noh. (2018). A Study on Users’ Perception of Specialized Services through Service Quality Evaluation of Public Libraries. Journal of the Korean Society for Information Management, 35(4), 51-75.
Daekeun Jeong and Younghee Noh. 2018, "A Study on Users’ Perception of Specialized Services through Service Quality Evaluation of Public Libraries", Journal of the Korean Society for Information Management, vol.35, no.4 pp.51-75. Available from: doi:10.3743/KOSIM.2018.35.4.051
Daekeun Jeong, Younghee Noh "A Study on Users’ Perception of Specialized Services through Service Quality Evaluation of Public Libraries" Journal of the Korean Society for Information Management 35.4 pp.51-75 (2018) : 51.
Daekeun Jeong, Younghee Noh. A Study on Users’ Perception of Specialized Services through Service Quality Evaluation of Public Libraries. 2018; 35(4), 51-75. Available from: doi:10.3743/KOSIM.2018.35.4.051
Daekeun Jeong and Younghee Noh. "A Study on Users’ Perception of Specialized Services through Service Quality Evaluation of Public Libraries" Journal of the Korean Society for Information Management 35, no.4 (2018) : 51-75.doi: 10.3743/KOSIM.2018.35.4.051
Daekeun Jeong; Younghee Noh. A Study on Users’ Perception of Specialized Services through Service Quality Evaluation of Public Libraries. Journal of the Korean Society for Information Management, 35(4), 51-75. doi: 10.3743/KOSIM.2018.35.4.051
Daekeun Jeong; Younghee Noh. A Study on Users’ Perception of Specialized Services through Service Quality Evaluation of Public Libraries. Journal of the Korean Society for Information Management. 2018; 35(4) 51-75. doi: 10.3743/KOSIM.2018.35.4.051
Daekeun Jeong, Younghee Noh. A Study on Users’ Perception of Specialized Services through Service Quality Evaluation of Public Libraries. 2018; 35(4), 51-75. Available from: doi:10.3743/KOSIM.2018.35.4.051
Daekeun Jeong and Younghee Noh. "A Study on Users’ Perception of Specialized Services through Service Quality Evaluation of Public Libraries" Journal of the Korean Society for Information Management 35, no.4 (2018) : 51-75.doi: 10.3743/KOSIM.2018.35.4.051
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