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국회도서관 전자도서관시스템에 대한 이용자의 기대와 만족에 대한 연구

  • Journal of the Korean Society for Library and Information Science
  • 2002, 36(2), pp.265-281
  • Publisher : 한국문헌정보학회
  • Research Area : Interdisciplinary Studies > Library and Information Science

홍기철 1

1국회도서관

Accredited

ABSTRACT

The purposes of this study are research for user’s perspective and satisfaction, and analyze degree of difference in user’s perspective and satisfaction through electronic library system of National Assembly Library. According to analysis of questionnaire, score of the factors that quantity of information, latest of information, quality of information, system of classification, accuracy of information are higher than average in user’s perspective. Also score of the factors that speed of response, quality of information, consistency of information, convenience of retrieval, quantity of information, accuracy of information are higher than average in user’s satisfaction. Result of analysis show that latest of information, quantity of information, variety of information, system of classification, accuracy of information are higher gap in user’s perspective and satisfaction.

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