2002, Vol.36, No.2

Journal of the Korean Society for Library and Information Science 2023 KCI Impact Factor : 0.84

pISSN : 1225-598X / eISSN : 2982-6292
https://journal.kci.go.kr/kslis

The purpose of this study is to describe the information environment of ST information users in Korea by examining their needs and satisfaction for documents. Comparison was made between the statistics of KISTI DDS and NACSIS-ILL document copy service, and data from the survey conducted for KISTI’s ST information users in 2001 were analyzed. Findings include the low demand for documents delivery, low success rate in obtaining documents from domestic institutions, including KISTI, relatively high reliance on foreign DDS institutions, and difficulties in getting documents with speed, timeliness, and cost-effectiveness. It seems urgent to implement the strategic plans for more comprehensive and well-organized collection development and resource-sharing, and improvement of DDS.

Libraries today have to investigate the methods connecting the results from continuously collected customer information with their activities, policies, and procedures. In other to prevent customer secession and to obtain new customers, it is necessary to effectively offer the processes for every customer related service, that is, the contact, the reguest, satisfaction, etc. This is Customer Relationship Management(CRM). This study aims to introduce the concept, the constitution elements, and theories for importation and application of CRM, and to investigate the possibility for library application. Also, it is emphasized the necessity for new marketing strategy putting the customer value preferentially in libraries.

In general, researchers submit their research products to scholarly journals in order to be recognized by their colleagues, and, as a result, those are accumulated in their belonged learned societies. However, it is a fact that the majority of learned societies have been ignored digitized information flow even though they could acquire original word files. Information flow process needs to be systematized based on digital for the research products. The purpose of this study is to develop electronic journal generation system for scholarly journals issued at learned societies in Korea. From this study, it would be possible to deliver researcher’s work directly to end users via internet, without acquisition of printed scholarly journals. For this study, KISTI’s article contribution and electronic journal generation system was discussed. It also compared with other major electronic journal publication models in foreign countries.