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Assessing E-service Quality of Digital Libraries

  • Journal of the Korean Society for Library and Information Science
  • 2007, 41(3), pp.55-79
  • Publisher : 한국문헌정보학회
  • Research Area : Interdisciplinary Studies > Library and Information Science

황 재 영 1 Eung-Bong Lee 2 김 종 환 1

1국방과학연구소
2충남대학교

Accredited

ABSTRACT

In this study, the need for new service quality assessment scale is investigated to cope with the paradigm change in library information service and the dimension and model for e-service quality assessment applicable to a digital library are developed. In order to verify newly proposed dimension and model for e-service quality assessment, the dimension which is developed by employing data collected from NDSL(National Digital Science Library) and its factor are analyzed and casuality analysis between independent and dependent variables is executed based on the proposed e-service quality model. We also analyze the gap between customer's ideal expectation and perception and, finally, investigate what is the most important dimension among e-service quality in the digital library from the customer's point of view.

Citation status

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