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Application of Performance Indicators for Digital Library Services Focusing on the Analysis of ISO/DIS 11620

  • Journal of the Korean Society for Library and Information Science
  • 2007, 41(3), pp.81-102
  • Publisher : 한국문헌정보학회
  • Research Area : Interdisciplinary Studies > Library and Information Science

Jae Hwang Choi 1 Kwak, Seung-Jin 2 김 정 택 2

1경북대학교
2충남대학교

Accredited

ABSTRACT

The purpose of this study is to examine the ISO/DIS 11620:2007(library performance indicators) in terms of structures, objectives, and BSC, and to apply the selected performance indicators to the digital library services for the case of ‘B’ University in Korea. Standardization of library statistics and of quality or performance measures for libraries is carried on within ISO in the frame of the TC46/SC8/WG4. While the first edition of ISO 11620 grouped the indicators as to service areas, the ISO/DIS 11620:2007 uses the structure of the balanced scorecard(BSC). For the study, 44 performance indicators are grouped into traditional, hybrid, and digital libraries according to the characteristics of them. Ten selected performance indicators, which are classified into digital libraries, are verified for the applicability.

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