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The Development of Performance Indicators for the Institution of Information Transfer Based on BSC and the Analysis of Their Importance

  • Journal of the Korean Society for Library and Information Science
  • 2007, 41(4), pp.273-294
  • Publisher : 한국문헌정보학회
  • Research Area : Interdisciplinary Studies > Library and Information Science

Kwak, Seung-Jin 1 Jae Hwang Choi 2 Hwanmin Kim 3

1충남대학교
2경북대학교
3한국과학기술원

Accredited

ABSTRACT

The purpose of this study is to focus on developing the performance indicators for the distribution of scholarly information based on BSC and to analyze the importance of the performance indicators against the specialists. From the case studies on performance indicators both at home and abroad four viewpoints(information resource, information service, user, and economy) were derived. In addition, the core success factors(CSF) and key performance indicators(KPI) were extracted from the viewpoints. Four viewpoints are composed of 12 CSF items and 31 KPI items. In order to analyze the weight of the performance indicators, questions were thrown to the specialists in universities and research institutes. For the method of analysis, analytic hierarchy process(AHP) was adopted. As a result, the analysis showed that the user viewpoint, information service viewpoint, information resource viewpoint and economic viewpoint are in the order of their importance.

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