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Developing and Applying the Evaluation Measures for Public Library Service to Children

  • Journal of the Korean Society for Library and Information Science
  • 2007, 41(4), pp.365-385
  • Publisher : 한국문헌정보학회
  • Research Area : Interdisciplinary Studies > Library and Information Science

Oh, Dong-Geun 1 Kim,Jong Sung 1 Choi Sung Yeol 2 Sanghoo Park 1 Ji-suk Yeo 1

1계명대학교
2경북과학대학교

Accredited

ABSTRACT

This study develops a set of measures for public library services to children. It is designed to use both measures for library service quality including personnel, library materials and resources, spaces for the service, and other services, and those for library customer satisfaction on equal basis. It specifies 23 scales for 4 each dimensions of measures for service quality, based on the suggestions both from the consulting members of specialists and from the personnel of the National Library for Children and Young Adults, and from the results obtained from the analysis on the questionnaires from the public librarians to children and researchers in this fields. This measures were testified by applying to 18 sample libraries.

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