@article{ART001280814},
author={Kim Sun Ae},
title={A Study on the User Satisfaction and Loyalty of University Library Users},
journal={Journal of the Korean Society for Library and Information Science},
issn={1225-598X},
year={2008},
volume={42},
number={3},
pages={281-299}
TY - JOUR
AU - Kim Sun Ae
TI - A Study on the User Satisfaction and Loyalty of University Library Users
JO - Journal of the Korean Society for Library and Information Science
PY - 2008
VL - 42
IS - 3
PB - 한국문헌정보학회
SP - 281
EP - 299
SN - 1225-598X
AB - The research purpose for this paper is adopt the European Customer Satisfaction Index(ECSI) on a survey performed on library users to measure users' satisfaction and loyalty factors. A questionnaire is designed to integrate measurement into the library's management system for visual analysis of what users expect from library. Results from the survey show that users expect more improvement in the library environment and collection of printed publications section. Conclusion from the survey, we were able to make the following suggestions to satisfy user expectations: (1) improve library environment (2) increase collections of printed publications and periodical to meet readers' demands (3) offer more fiendly and helpful user service.
KW - Service Quality-Academic Library;User Satisfaction-Academic Library;User Satisfaction Index;User Loyalty
DO -
UR -
ER -
Kim Sun Ae. (2008). A Study on the User Satisfaction and Loyalty of University Library Users. Journal of the Korean Society for Library and Information Science, 42(3), 281-299.
Kim Sun Ae. 2008, "A Study on the User Satisfaction and Loyalty of University Library Users", Journal of the Korean Society for Library and Information Science, vol.42, no.3 pp.281-299.
Kim Sun Ae "A Study on the User Satisfaction and Loyalty of University Library Users" Journal of the Korean Society for Library and Information Science 42.3 pp.281-299 (2008) : 281.
Kim Sun Ae. A Study on the User Satisfaction and Loyalty of University Library Users. 2008; 42(3), 281-299.
Kim Sun Ae. "A Study on the User Satisfaction and Loyalty of University Library Users" Journal of the Korean Society for Library and Information Science 42, no.3 (2008) : 281-299.
Kim Sun Ae. A Study on the User Satisfaction and Loyalty of University Library Users. Journal of the Korean Society for Library and Information Science, 42(3), 281-299.
Kim Sun Ae. A Study on the User Satisfaction and Loyalty of University Library Users. Journal of the Korean Society for Library and Information Science. 2008; 42(3) 281-299.
Kim Sun Ae. A Study on the User Satisfaction and Loyalty of University Library Users. 2008; 42(3), 281-299.
Kim Sun Ae. "A Study on the User Satisfaction and Loyalty of University Library Users" Journal of the Korean Society for Library and Information Science 42, no.3 (2008) : 281-299.
