Journal of the Korean Society for Library and Information Science 2023 KCI Impact Factor : 0.84
-
pISSN : 1225-598X / eISSN : 2982-6292
- https://journal.kci.go.kr/kslis
KJCKorea
Journal Central
Participatory Web Users’ Information Activities and Credibility Assessment
- Journal of the Korean Society for Library and Information Science
- 2010, 44(4), pp.155-178
- DOI : 10.4275/KSLIS.2010.44.4.155
- Publisher : 한국문헌정보학회
- Research Area : Interdisciplinary Studies > Library and Information Science
- Received : September 13, 2010
- Accepted : October 6, 2010
1University of Michigan
Accredited
ABSTRACT
Assessment of information credibility is a ubiquitous human activity given that people constantly make decisions and selections based on the value of information in a variety of information seeking and use contexts. Today, people are increasingly engaging in diverse online activities beyond searching for and reading information, including activities such as creating, tagging and rating content, shopping, and listening to and watching multimedia content. The Web 2.0 environment presents new challenges for people because the burden of information evaluation is shifted from professional gatekeepers to individual information consumers. At the same time, however, it also provides unprecedented opportunities for people to use tools and features that help them to make informed credibility judgments by relying on other people’s ratings and recommendations. This paper introduces fundamental notions and dimensions of credibility, and contends that credibility assessment can be best understood with respect to human information behavior because it encompasses both the level of effort people exert as well as the heuristics they employ to evaluate information. The paper reports on a survey study investigating people’s credibility judgments with respect to online information, focusing on the constructs, heuristics, and interactions involved in people’s credibility assessment processes within the context of their everyday life information activities. Using an online activity diary method, empirical data about people’s online activities and their associated credibility assessments were collected at multiple points throughout the day for three days. The results indicate that distinct credibility assessment heuristics are emerging as people engage in diverse online activities involving more user-generated and multimedia content. A heuristic approach suggests that people apply mental shortcuts or rules of thumb in order to minimize the amount of cognitive effort and time required to make credibility judgments. The paper discusses why a heuristic approach is key to reaching a more comprehensive understanding of people’s credibility assessments within the information-abundant online environment.
Statistics
-
280 Viewed
-
63 Downloaded
Tools
Issue List
Citation status
* References for papers published after 2023 are currently being built.
[journal]
Barry, C. L.
/ 1994
/ User-defined relevance criteria: An exploratory study
/ Journal of the American Society for Information Science
45(3)
: 149~159
[confproc]
Cool, C.
/ 2002
/ A classification of interactions with information
/ Emerging frameworks and methods: Proceedings of the Fourth International Conference of Library and Information Science (CoLIS4)
/ Libraries Unlimited
: 1~15
[book]
Flanagin, A. J.
/ 2008
/ Digital media and youth: Unparalleled opportunity and unprecedented responsibility. in : Digital media, youth, and credibility
/ The MIT Press
: 5~27
[journal]
Flanagin, A. J.
/ 2008
/ The credibility of volunteered geographic information
/ GeoJournal
72(3-4)
: 137~148
[book]
Fogg, B. J.
/ 2003
/ Persuasive technology: Using computers to change what we think and do
/ Morgan Kaufmann
[confproc]
Fogg, B. J.
/ 2003
/ Prominence-interpretation theory: Explaining how people assess credibility online
/ Proceedings of CHI'03, Human Factors in Computing Systems
: 722~723
[confproc]
Fogg, B. J.
/ 2001
/ What makes web sites credible? A report on a large quantitative study
/ Proceedings of CHI'01, Human Factors in Computing Systems
: 61~68
[journal]
Hilligoss, B.
/ 2008
/ Developing a unifying framework of credibility assessment: Construct, heuristics, and interaction in context
/ Information Processing and Management
44(4)
: 1467~1484
[journal]
Hong, T.
/ 2006
/ The influence of structural and message features on Web site credibility
/ Journal of the American Society for Information Science and Technology
57(1)
: 114~127
[book]
Hovland, C. I.
/ 1953
/ Communication and persuasion
/ Yale University Press
[journal]
Janes, J. W.
/ 1996
/ Networked information retrieval and organization: Issues and questions
/ Journal of the American Society for Information Science
47(9)
: 711~715
[journal]
Johnson, T. J.
/ 1998
/ Cruising is believing?: Comparing Internet and traditional sources on media credibility measures
/ Journalism and Mass Communication Quarterly
75(2)
: 325~340
[web]
Kim, S.
/ 2010
/ “Questioners’ credibility judgments of answers in a social question and answer site.” Information Research, 15(1)
/ http://informationr.net/ir/15-2/paper432.html
[journal]
Kubey, R.
/ 1996
/ Experience Sampling Method [1] application to communication research questions
/ Journal of Communication
46(2)
: 99~120
[journal]
Lankes, R. D.
/ 2008
/ Credibility on the internet: Shifting from authority to reliability
/ Journal of Documentation
64(5)
: 667~686
[confproc]
Mashek, J. W
/ 1997
/ Lethargy ’96: How the Media Covered a Listless Campaign
/ The Freedom Forum
[journal]
Metzger, M. J.
/ 2003
/ Credibility for the 21st century: Integrating perspectives on source, message, and media credibility in the contemporary media environment
/ Communication Yearbook
27
: 293~335
[journal]
Newhagen, J.
/ 1989
/ Differential criteria for evaluating credibility of newspapers and TV news
/ Journalism Quarterly
66(2)
: 277~284
[web]
O'Reilly, T.
/ 2005
/ What is Web 2.0?
/ http://www.oreillynet.com/pub/a/oreilly/tim/news/2005/09/30/what-is-web-20.html
[journal]
Rieh, S. Y.
/ 2002
/ Judgment of information quality and cognitive authority in the Web
/ Journal of the American Society for Information Science and Technology
53(2)
: 145~161
[journal]
Rieh, S. Y.
/ 2004
/ On the Web at home: Information seeking and Web searching in the home environment
/ Journal of the American Society for Information Science and Technology
55(8)
: 743~753
[book]
Rieh, S. Y.
/ 1344
/ Credibility and cognitive authority of information. in : Encyclopedia of Library and Information Sciences
/ Taylor and Francis Group
: 1337~1344
[confproc]
Rieh, S. Y.
/ 1998
/ Understanding judgment of information quality and cognitive authority in the WWW
/ Proceedings of the 61st Annual Meeting of the American Society for Information Science
: 279~289
[book]
Rieh, S. Y.
/ 2007
/ Credibility: A multidisciplinary framework. in : Annual Review of Information Science and Technology V.41
/ Information Today
: 307~364
[book]
Rieh, S. Y.
/ 2008
/ College students’ credibility judgments in the information seeking process. in : Digital media, youth, and credibility
/ The MIT Press
: 49~72
[confproc]
Rieh, S. Y.
/ 2010
/ A diary study of credibility assessment in everyday life information activities on the Web: Preliminary findings
/ Paper to be presented at ASIS&T 2010 Annual Meeting
[journal]
Robins, D.
/ 2008
/ Aesthetics and credibility in Web design
/ Information Processing and Management
44(1)
: 386~399
[book]
Roper, B.
/ 1985
/ Public attitudes toward television and other media in a time of change
/ Television Information Office
[book]
Sundar, S. S.
/ 2008
/ The MAIN Model: A heuristic approach to understanding technology effects on credibility. in : Digital Media, Youth, and Credibility
/ MIT Press
: 73~100
[web]
Sundin, O., & Francke, H.
/ 2009
/ “In search of credibility: Pupils' information practices in learning environments.” Information Research, 14(4)
/ http://informationr.net/ir/14-4/paper418.html
[web]
USC-Annenberg School Center for the Digital Future
/ 2007
/ “Online World as Important to Internet Users as Real World?" USC-Annenberg Digital Future Project
/ http://www.digitalcenter.org/pdf/2007-Digital-Future-Report-Press-Release-112906.pdf
[journal]
Wathen, C. N.
/ 2002
/ Believe it or not: Factors influencing credibility on the Web
/ Journal of the American Society for Information Science and Technology
53(2)
: 134~144
[book]
Wilson, P.
/ 1983
/ Second-hand knowledge: An inquiry into cognitive authority
/ Greenwood Press