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A Case Study of the CDRS for Effective Operation of Collaborative Digital Reference Service in Korea

  • Journal of the Korean Society for Library and Information Science
  • 2011, 45(1), pp.11-27
  • DOI : 10.4275/KSLIS.2011.45.1.011
  • Publisher : 한국문헌정보학회
  • Research Area : Interdisciplinary Studies > Library and Information Science
  • Received : January 16, 2011
  • Accepted : February 9, 2011

SoonJa Bae 1

1전주대학교

Accredited

ABSTRACT

This paper aims to seek ways of optimizing the operations of Collaborative Digital Reference Service(CDRS) in Korea. CDRS tries to specialize the reference service through world-wide collaborative service. In this study seven international CDRS services including “QuestionPoint” operated by ALA and one national service, “Ask a Librarian” by the National Library of Korea were surveyed. A focused analysis of CDRS in Korea shows not only a sharp increase in use by the public, but also much application in research and academic activities by university students and workers.

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