@article{ART001906045},
author={Hye-Young Yoon},
title={A Study on the Service Image of Public Library: Focusing on Daejeon Metropolitan City},
journal={Journal of the Korean Society for Library and Information Science},
issn={1225-598X},
year={2014},
volume={48},
number={3},
pages={265-280},
doi={10.4275/KSLIS.2014.48.3.265}
TY - JOUR
AU - Hye-Young Yoon
TI - A Study on the Service Image of Public Library: Focusing on Daejeon Metropolitan City
JO - Journal of the Korean Society for Library and Information Science
PY - 2014
VL - 48
IS - 3
PB - 한국문헌정보학회
SP - 265
EP - 280
SN - 1225-598X
AB - In this study, the service image of the public library was investigated to the users of the public library, and basic data to improve the service image of the public library was also analyzed. In order to analyze public library service image, survey was conducted to 143 users of regional central library in Daejeon Metropolitan City. The results are as followed. First, reliability and publicity was the most highly rated and service satisfaction was the least highly rated. Second, when it was expressed with service quality image, there was no large difference. Third, reliability-providing useful information, publicity-fair treatment, and tangibles-convenient facility had positive images. On the other hand, access-good traffic condition, responsiveness-providing prompt new information, and tangibles-comfortable facility had negative images. Fourth, higher age group had lower mean value from teens to sixties.
KW - Image;Public Library;Service Image;Service Quality;Library Image
DO - 10.4275/KSLIS.2014.48.3.265
ER -
Hye-Young Yoon. (2014). A Study on the Service Image of Public Library: Focusing on Daejeon Metropolitan City. Journal of the Korean Society for Library and Information Science, 48(3), 265-280.
Hye-Young Yoon. 2014, "A Study on the Service Image of Public Library: Focusing on Daejeon Metropolitan City", Journal of the Korean Society for Library and Information Science, vol.48, no.3 pp.265-280. Available from: doi:10.4275/KSLIS.2014.48.3.265
Hye-Young Yoon "A Study on the Service Image of Public Library: Focusing on Daejeon Metropolitan City" Journal of the Korean Society for Library and Information Science 48.3 pp.265-280 (2014) : 265.
Hye-Young Yoon. A Study on the Service Image of Public Library: Focusing on Daejeon Metropolitan City. 2014; 48(3), 265-280. Available from: doi:10.4275/KSLIS.2014.48.3.265
Hye-Young Yoon. "A Study on the Service Image of Public Library: Focusing on Daejeon Metropolitan City" Journal of the Korean Society for Library and Information Science 48, no.3 (2014) : 265-280.doi: 10.4275/KSLIS.2014.48.3.265
Hye-Young Yoon. A Study on the Service Image of Public Library: Focusing on Daejeon Metropolitan City. Journal of the Korean Society for Library and Information Science, 48(3), 265-280. doi: 10.4275/KSLIS.2014.48.3.265
Hye-Young Yoon. A Study on the Service Image of Public Library: Focusing on Daejeon Metropolitan City. Journal of the Korean Society for Library and Information Science. 2014; 48(3) 265-280. doi: 10.4275/KSLIS.2014.48.3.265
Hye-Young Yoon. A Study on the Service Image of Public Library: Focusing on Daejeon Metropolitan City. 2014; 48(3), 265-280. Available from: doi:10.4275/KSLIS.2014.48.3.265
Hye-Young Yoon. "A Study on the Service Image of Public Library: Focusing on Daejeon Metropolitan City" Journal of the Korean Society for Library and Information Science 48, no.3 (2014) : 265-280.doi: 10.4275/KSLIS.2014.48.3.265
