This study proposed to seek the future development direction of policy information service in Korea by identifying users’ needs for policy information and analyzing policy information users’ behavior. For this purpose, we analyzed policy information users’ needs and behavior through survey and interview methods, and the results are as follows. First, the most common purpose of policy information use was figuring out policy trends, and the Internet was the most common search method used in investigating policy information. Second, electronic resources showed a high rate of use, but the domestic material utilization ratio was higher, and the U.S. resources usage of overseas data was the highest. Third, users most often used materials produced within the last 2-5 years, and Web DB (journals, academic articles, etc.) and reports were the most used material types. Fourth, in the survey of opinion about methods for improving policy information utilization efficiency, cooperation between government agencies’ libraries, cooperation between agencies producing the policy information resources, and the overall national collection of policy information were rated the highest.