도서관 서비스 품질 평가 연구에 대한 비교·분석 (A Comparative Analysis of Studies on the Service Quality Evaluation of Libraries in Korea)

이응봉 (Eung-Bong Lee)

doi:10.4275/KSLIS.2015.49.1.089

A Comparative Analysis of Studies on the Service Quality Evaluation of Libraries in Korea

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Journal of the Korean Society for Library and Information Science
2015, 49(1), pp.89~111
DOI : 10.4275/KSLIS.2015.49.1.089
Publisher : 한국문헌정보학회
Research Area : Interdisciplinary Studies > Library and Information Science

Eung-Bong Lee ¹

¹충남대학교

Accredited

ABSTRACT

The purpose of this study is to review recent academic studies on the service quality evaluation of libraries in Korea and to derive from research trends and several suggestions. This paper compared and analyzed service quality evaluation models in the field of library and information science and management science. This study also conducted comparative analysis of academic journal articles on ‘service quality evaluation models of digital libraries’(2002~2007) and ‘service quality evaluation of libraries’(2009~2014) in Korea.

KEYWORDS

Library Service, Service Quality, Quality Evaluation, Evaluation Model, Measure Methodology, Comparative Analysis

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Vol.60 No.3
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* References for papers published after 2025 are currently being built.

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[journal] 권세준 / 2012 / A Study on the Distance University Library Service Quality Factors and User Perception / 한국문헌정보학회지 / 한국문헌정보학회 46(2) : 29~54

[journal] 류주현 / 2012 / A Study on the Service Quality Evaluation of Public Libraries by the Use of LibQUAL+: The Case of Public Libraries in Seoul that Contracting Out to Private Sector / 한국비블리아학회지 / 한국비블리아학회 23(2) : 271~294

[journal] 심원식 / 2013 / Service Quality Assessment of University Libraries in Korea using LibQUAL+: A Case Study / 정보관리학회지 / 한국정보관리학회 30(2) : 245~268

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[journal] 오동근 / 2013 / Developing LCSI(Library Customer Satisfaction Index) Lite for Public Library / 한국문헌정보학회지 / 한국문헌정보학회 47(4) : 335~361

[journal] 오윤정 / 2014 / Relations Among Public Library Service Quality, Relationship Quality, Intention to Revisit, and Intention to Shift / 사회과학연구 / 사회과학연구소 25(3) : 33~55

[journal] 윤기찬 / 2009 / An Evaluation of Service Quality in University Library Using Structural Equation Modeling / 한국도서관·정보학회지 / 한국도서관·정보학회 40(3) : 337~365

[journal] 이명희 / 2014 / Evaluation of Specialized Library Service Quality and User Satisfaction in the Digital Environment / 한국비블리아학회지 / 한국비블리아학회 25(1) : 343~361

[journal] 이성신 / 2010 / A Study on the Customer Perceptions of Service Quality for Library E-Service: Based on Zeithaml & Bitner's Model / 정보관리학회지 / 한국정보관리학회 27(1) : 119~136

[journal] 이수상 / 2007 / A Study on the Service Satisfaction of University Library Portal for Chinese Students in Korea / 한국문헌정보학회지 / 한국문헌정보학회 41(4) : 113~134

[journal] 이제환 / 2004 / A Study on Quality Evaluation of Digital Libraries / 한국문헌정보학회지 / 한국문헌정보학회 38(1) : 143~172

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[journal] 황재영 / 2009 / A Review of Studies on the Service Quality Evaluation of Digital Libraries: on the Basis of Evaluation Models and Measures Methodologies / 한국도서관·정보학회지 / 한국도서관·정보학회 40(2) : 243~265

[journal] 황재영 / 2010 / Development of Service Quality Measurement Model and Index for Digital Libraries / 한국도서관·정보학회지 / 한국도서관·정보학회 41(1) : 121~147

[journal] 황재영 / 2010 / A Study on Service Quality Measurement of Digital Libraries with DL-SQI Model / Journal of Information Science Theory and Practice / 한국과학기술정보연구원 41(3) : 45~66

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This paper was written with support from the National Research Foundation of Korea.

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