이용자 참여형 참고 서비스 개발을 위한 질문 유형 구분에 대한 문헌적 고찰 (Literature Review of Queston Taxonomy for Developing User-participatory Reference Service)

박종도

doi:10.4275/KSLIS.2015.49.4.401

Literature Review of Queston Taxonomy for Developing User-participatory Reference Service

Journal of the Korean Society for Library and Information Science
2015, 49(4), pp.401-417
DOI : 10.4275/KSLIS.2015.49.4.401
Publisher : 한국문헌정보학회
Research Area : Interdisciplinary Studies > Library and Information Science

박종도 ¹

¹중앙대학교

Accredited

ABSTRACT

Question taxonomy is one of main approaches to understand the questioner’s information need so that we can assign relevant answerers to the question submitted by the user. The goal of this study is to investigate question taxonomy of question and answering services, which are available online and in libraries and understand the characteristics of question answering services by type. In order to achieve the goal, this study examines the types of questions appeared in literature, specifically focusing on social reference, question answering systems, and reference services, and then provides a summary of question taxonomy found in question answering services.

KEYWORDS

Question Taxonomy, Social Reference, Question Answering System

Citation status

* References for papers published after 2023 are currently being built.

[journal] 유재옥 / 2000 / 대학도서관의 웹기반 전자참고정보 서비스에 관한 연구 / 정보관리학회지 17(4) : 171~186

[journal] 이명희 / 2009 / A Study on Digital Reference Services in an Educational Research Library: Focusing on Types of Questions Among Subareas of Education / 한국비블리아학회지 / 한국비블리아학회 20(4) : 51~65

[journal] 이병기 / 2010 / Study on the Restructure of Information Literacy Process Based on Taxonomy Educational Objectives / 한국도서관·정보학회지 / 한국도서관·정보학회 41(2) : 107~126

[journal] 장혜란 / 2014 / Question Analysis of the Collaborative Digital Reference Service at the National Library of Korea / 정보관리학회지 / 한국정보관리학회 31(4) : 7~28

[journal] 하재홍 / 2010 / On Socratic Method / 법학논집 / 법학연구소 14(4) : 281~309

[book] Airasian, P. / 2001 / A Taxonomy for Learning, Teaching, and Assessing: A Revision of Bloom's Taxonomy of Educational Objectives / Pearson

[journal] Arnold, J. / 2005 / Evaluating the Quality of a Chat Service / Portal : Libraries and the Academy 5(2) : 177~193

[journal] Fagan, J. / 2003 / Site Search and Instant Messaging Reference: A Comparative Study / Internet Reference Services Quarterly 8(1/2) : 167~182

[journal] Gazan, R. / 2011 / Social Q&A / Journal of the American Society for Information Science and Technology 62(12) : 2301~2312

[confproc] Harper, F. / 2008 / Predictors of Answer Quality in Online Q&A Sites / Proceedings of the SIGCHI Conference on Human Factors in Computing Systems : 1~10

[journal] Harper, F. / 2010 / Question Types in Social Q&A Sites / First Monday 15(7) : 1~

[confproc] Ignatova, K. / 2009 / Annotating Question Types in Social Q&A Sites / Proceedings of the Tagungsband des GSCL Symposiums Sprachtechnologie and eHumanities : 1~6

[book] Katz, W. / 1987 / Introduction to Reference Work / McGraw-Hill

[journal] Kim, S. / 2007 / Best-Answer Selection Criteria in a Social Q&A Site from the User-Oriented Relevance Perspective / Proceedings of the American Society for Information Science and Technology 44(1) : 1~15

[journal] Kwon, N. / 2007 / Public Library Patrons' Use of Collaborative Chat Reference Service : The Effectiveness of Question Answering by Question Type / Library and Information Science Research 29 : 70~91

[confproc] Nam, K. / 2009 / Questions in, Knowledge in? A Study of Naver's Question Answering Community / Proceedings of the SIGCHI Conference on Human Factors in Computing Systems : 1~10

[journal] Patterson, R. / 2001 / Live Virtual Reference : More Work and More Opportunity / Reference Services Review 29(3) : 204~209

[journal] Pomerantz, J. / 2005 / A Linguistic Analysis of Question Taxonomies / Journal of the American Society for Information Science & Technology 56(7) : 715~728

[journal] Rawson, J. / 2013 / Virtual Reference at a Global University: An Analysis of Patron and Question Type / Journal of Library & Information Services in Distance Learning 7(1/2) : 93~97

[journal] Ryan, S. M. / 2008 / Reference Transactions Analysis : The Cost-Effectiveness of Staffing a Traditional Academic Reference Desk / Journal of Academic Librarianship 34(5) : 389~399

[journal] Sears, J. / 2001 / Chat Reference Service : An Analysis of One Semester's Data / Issues in Science and Technology Librarianship 32 : 200~206

[journal] Shachaf, P. / 2010 / Social Reference : Toward a Unifying Theory / Library & Information Science Research 32(1) : 66~76

[journal] Shah, C. / 2012 / Social Q&A and Virtual Reference—Comparing Apples and Oranges with the Help of Experts and Users / Journal of the American Society for Information Science and Technology 63(10) : 2020~2036

[journal] Taylor, R. / 1968 / Question-Negotiation and Information Seeking in Libraries / College &Research Libraries 29(3) : 178~194

[confproc] Voorhees, E. / 2000 / Overview of the TREC-9 Question Answering Track / Proceedings of the Ninth Text Retrieval Conference : 1~9

[journal] Ward, D. / 2011 / Expanding the Reference Vocabulary : A Methodology for Applying Bloom's Taxonomy to Increase Instruction in the Reference Interview / Reference Services Review 39(1) : 167~180

[journal] Zhang, Y. / 2014 / Social Question and Answer Services Versus Library Virtual Reference : Evaluation and Comparison from the Users' Perspective / Information Research : An International Electronic Journal 19(4) : 1~16

KJCKorea
Journal Central

Journal of the Korean Society for Library and Information Science 2023 KCI Impact Factor : 0.84

Literature Review of Queston Taxonomy for Developing User-participatory Reference Service

ABSTRACT

KEYWORDS

Citation status

* References for papers published after 2023 are currently being built.

Journal of the Korean Society for Library and Information Science 2023 KCI Impact Factor : 0.84

Literature Review of Queston Taxonomy for Developing User-participatory Reference Service

ABSTRACT

KEYWORDS

Statistics

Tools

Issue List

Citation status

KCI Citation Counts (1)

REFERENCES (27) * References for papers published after 2023 are currently being built.

Search PDF

Citation

* References for papers published after 2023 are currently being built.