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Literature Review of Queston Taxonomy for Developing User-participatory Reference Service

박종도 1

1중앙대학교

Accredited

ABSTRACT

Question taxonomy is one of main approaches to understand the questioner’s information need so that we can assign relevant answerers to the question submitted by the user. The goal of this study is to investigate question taxonomy of question and answering services, which are available online and in libraries and understand the characteristics of question answering services by type. In order to achieve the goal, this study examines the types of questions appeared in literature, specifically focusing on social reference, question answering systems, and reference services, and then provides a summary of question taxonomy found in question answering services.

Citation status

* References for papers published after 2022 are currently being built.