Journal of the Korean Society for Library and Information Science 2023 KCI Impact Factor : 0.84
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pISSN : 1225-598X / eISSN : 2982-6292
- https://journal.kci.go.kr/kslis
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Journal Central
A Study on the Development of User Experience Indicators for The Knowledge and Information Resource System
- Journal of the Korean Society for Library and Information Science
- 2020, 54(3), pp.209-236
- DOI : 10.4275/KSLIS.2020.54.3.209
- Publisher : 한국문헌정보학회
- Research Area : Interdisciplinary Studies > Library and Information Science
- Received : August 11, 2020
- Accepted : August 22, 2020
- Published : August 31, 2020
Jung Hyun Chun 1, Jeeyeon Lee 2
1연세대학교 문헌정보학과
2연세대학교
Excellent Accredited
ABSTRACT
This study describes a set of user experience indicators developed for the evaluation of knowledge and information resource systems. The user experience perspectives had emerged as a new analysis standard in the field of information media and information service research. The study included a survey conducted to verify the derived experience factors and developed them as indicators. The survey data was gathered from 158 participants in the preliminary and 480 participants in the main study. The applied analysis techniques were descriptive statistics, the exploratory factor analysis, the confirmatory factor analysis, the correlation analysis, and the path analysis. The results introduced seven user experience factors, 37 detailed user experience factors, and 105 system perception factors as the final user experience indicators. The developed and verified indicators should measure the degree of user experience perceived by users of the knowledge and information resource system and conduct effective evaluations that reflect correlation rather than a simple comparison of each experience factor.
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