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A Study on the Influences of the Service Quality of ‘One Library, One Book’ Reading Program in Public Libraries on the Satisfaction and Use Intention: Focused on the Jgu Public Library in Seoul

  • Journal of the Korean Society for Library and Information Science
  • 2022, 56(1), pp.387-404
  • DOI : 10.4275/KSLIS.2022.56.1.387
  • Publisher : 한국문헌정보학회
  • Research Area : Interdisciplinary Studies > Library and Information Science
  • Received : January 22, 2022
  • Accepted : February 13, 2022
  • Published : February 28, 2022

Rosa Chang 1

1숭의여자대학교

Excellent Accredited

ABSTRACT

This study statistically verified the service quality factors(book&contents, writer&manpower, service support, facility&environment of the program) that affect the satisfaction of ‘One Library, One Book’ program, and the influence relationship of satisfaction on the intention to use focused on the Jgu Public Library in Seoul. As a result, first, the service quality factors that have a statistically significant positive(+) effect on the satisfaction of the program were found to be the book&content, author&manpower factors of the program. Second, it was shown that the satisfaction of the program had a statistically significant positive(+) effect on the intention to use. The results of this study can be used as useful basic data to improve the quality of the ‘One Library, One Book’ program in public libraries in Korea in the future.

Citation status

* References for papers published after 2022 are currently being built.