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A Study on the Effect of University Online Learning Platform Usability on Course Satisfaction

  • Journal of the Korean Society for Library and Information Science
  • 2024, 58(1), pp.225-254
  • DOI : 10.4275/KSLIS.2024.58.1.225
  • Publisher : 한국문헌정보학회
  • Research Area : Interdisciplinary Studies > Library and Information Science
  • Received : January 22, 2024
  • Accepted : February 9, 2024
  • Published : February 28, 2024

HYUN SOO CHAE 1 Jee Yeon Lee 1

1연세대학교

Excellent Accredited

ABSTRACT

The study aims to understand undergraduates’ and graduate students’ perceptions and satisfaction with online learning platforms and to verify the relationship between usability factors and satisfaction with online courses. The literature review facilitated the summarization of major factors to be considered in the online learning platform development process and established the research model. The follow-up survey verified the perceptions of university constituents regarding the fulfillment of the university online learning platforms’ user interface principles, platforms’ usability, satisfaction with platforms, and satisfaction with online courses. Causal relationships between variables were tested and modeled by analyzing survey results. We also confirmed that the same model can be applied to different types of learners and various types of online learning methods. This study is significant in verifying that the fulfillment of the platforms’ user interface design principles can affect satisfaction with online courses using the platforms based on learners’ evaluation results. We expect that the research model proposed in this study can contribute to the improvement and development of online learning environments in the future.

Citation status

* References for papers published after 2022 are currently being built.

This paper was written with support from the National Research Foundation of Korea.