@article{ART003053386},
author={Mi Ok Jeong},
title={A Study on the Effect of Public Libraries’ ESG Management on Its Perception, User Satisfaction, and the User's Intention to Revisit},
journal={Journal of the Korean Society for Library and Information Science},
issn={1225-598X},
year={2024},
volume={58},
number={1},
pages={303-328},
doi={10.4275/KSLIS.2024.58.1.303}
TY - JOUR
AU - Mi Ok Jeong
TI - A Study on the Effect of Public Libraries’ ESG Management on Its Perception, User Satisfaction, and the User's Intention to Revisit
JO - Journal of the Korean Society for Library and Information Science
PY - 2024
VL - 58
IS - 1
PB - 한국문헌정보학회
SP - 303
EP - 328
SN - 1225-598X
AB - In this study, we designed and verified a research model in order to determine whether ESG management for public libraries affects the perception of libraries, user satisfaction, and the intention to revisit. A survey was conducted among the users of six public libraries in the Gyeonggi region and 25 libraries in Seoul, and 247 valid responses from the survey were analyzed. The analysis revealed that the environment and society factors of ESG management had a positive effect on the perception of libraries and user satisfaction. It also showed that the libraries’ perception had a positive impact on user satisfaction and the intention to revisit, and user satisfaction showed a positive correlation for the intention to revisit. From the analysis, we can infer that the effects of ESG management were reflected in everyday life via public libraries as ESG management of the public libraries influenced the perception of libraries, user satisfaction, and the intention to revisit. We confirmed that users showed the intention to revisit if the library provides positive and sincere satisfaction through ESG management, due to public libraries having ethical and moral significance to users. We have also put forward practical marketing strategies and identified areas for enhancement that can prove beneficial to public libraries.
KW - ESG Management;Library Perception;User Satisfaction;Intention Revisit;Library
DO - 10.4275/KSLIS.2024.58.1.303
ER -
Mi Ok Jeong. (2024). A Study on the Effect of Public Libraries’ ESG Management on Its Perception, User Satisfaction, and the User's Intention to Revisit. Journal of the Korean Society for Library and Information Science, 58(1), 303-328.
Mi Ok Jeong. 2024, "A Study on the Effect of Public Libraries’ ESG Management on Its Perception, User Satisfaction, and the User's Intention to Revisit", Journal of the Korean Society for Library and Information Science, vol.58, no.1 pp.303-328. Available from: doi:10.4275/KSLIS.2024.58.1.303
Mi Ok Jeong "A Study on the Effect of Public Libraries’ ESG Management on Its Perception, User Satisfaction, and the User's Intention to Revisit" Journal of the Korean Society for Library and Information Science 58.1 pp.303-328 (2024) : 303.
Mi Ok Jeong. A Study on the Effect of Public Libraries’ ESG Management on Its Perception, User Satisfaction, and the User's Intention to Revisit. 2024; 58(1), 303-328. Available from: doi:10.4275/KSLIS.2024.58.1.303
Mi Ok Jeong. "A Study on the Effect of Public Libraries’ ESG Management on Its Perception, User Satisfaction, and the User's Intention to Revisit" Journal of the Korean Society for Library and Information Science 58, no.1 (2024) : 303-328.doi: 10.4275/KSLIS.2024.58.1.303
Mi Ok Jeong. A Study on the Effect of Public Libraries’ ESG Management on Its Perception, User Satisfaction, and the User's Intention to Revisit. Journal of the Korean Society for Library and Information Science, 58(1), 303-328. doi: 10.4275/KSLIS.2024.58.1.303
Mi Ok Jeong. A Study on the Effect of Public Libraries’ ESG Management on Its Perception, User Satisfaction, and the User's Intention to Revisit. Journal of the Korean Society for Library and Information Science. 2024; 58(1) 303-328. doi: 10.4275/KSLIS.2024.58.1.303
Mi Ok Jeong. A Study on the Effect of Public Libraries’ ESG Management on Its Perception, User Satisfaction, and the User's Intention to Revisit. 2024; 58(1), 303-328. Available from: doi:10.4275/KSLIS.2024.58.1.303
Mi Ok Jeong. "A Study on the Effect of Public Libraries’ ESG Management on Its Perception, User Satisfaction, and the User's Intention to Revisit" Journal of the Korean Society for Library and Information Science 58, no.1 (2024) : 303-328.doi: 10.4275/KSLIS.2024.58.1.303
