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The Influence of Public Library Book Curation Service Quality on the Continued Use Intention

  • Journal of the Korean Society for Library and Information Science
  • 2024, 58(2), pp.199-223
  • DOI : 10.4275/KSLIS.2024.58.2.199
  • Publisher : 한국문헌정보학회
  • Research Area : Interdisciplinary Studies > Library and Information Science
  • Received : April 22, 2024
  • Accepted : May 13, 2024
  • Published : May 31, 2024

Mi Hyun Kim 1 Ji-Hong Park 2

1연세대학교 일반대학원 문헌정보학과
2연세대학교

Excellent Accredited

ABSTRACT

This study presents book curation services as one of the ways to establish the social role and status of public libraries in a changing social environment. It aims to identify the quality factors that influence user satisfaction and the intention to continue using public library book curation services. For this purpose, the quality factors were limited to information quality through a literature review on curation services in libraries and various fields, from which specific factors were extracted. A questionnaire survey and statistical analysis were then conducted among public library users. The results showed that among the information quality factors, variety and interestingness affect user satisfaction, while discoverability and usefulness impact both user satisfaction and the intention to continue using the services. Based on these findings, we suggest that public libraries should offer book curation services that allow users to discover new information and select themes that are engaging and interesting, and provide information about various genres and types of books.

Citation status

* References for papers published after 2022 are currently being built.

This paper was written with support from the National Research Foundation of Korea.