@article{ART003372650},
author={Jeong Eun Hwang and Kim Sung Un},
title={Evaluation and Improvement Strategies for University Library Services Using the Kano Model and PCSI Index: Focusing on the Perceptions of Chinese International Students},
journal={Journal of the Korean Society for Library and Information Science},
issn={1225-598X},
year={2026},
volume={60},
number={3},
pages={339-362},
doi={10.4275/KSLIS.2026.60.3.339}
TY - JOUR
AU - Jeong Eun Hwang
AU - Kim Sung Un
TI - Evaluation and Improvement Strategies for University Library Services Using the Kano Model and PCSI Index: Focusing on the Perceptions of Chinese International Students
JO - Journal of the Korean Society for Library and Information Science
PY - 2026
VL - 60
IS - 3
PB - 한국문헌정보학회
SP - 339
EP - 362
SN - 1225-598X
AB - This study aims to analyze Chinese international students’ perceptions of university library service quality and to identify priorities for service improvement. A survey was reconstructed based on the LibQUAL+ model, and analyses were conducted using the Kano model, Timko’s coefficients, and the Potential Customer Satisfaction Improvement(PCSI) index. The results showed that most service attributes were classified as indifferent quality; however, the Timko and PCSI analyses identified ‘diversity of online services’, ‘convenience of online services’, ‘sufficiency of printed materials’ and ‘spaces for individual research and study’. This suggests that university libraries need to advance qualitative improvements in online services, information resource accessibility, and the quality of individual study spaces. This study holds significance in systematically proposing priorities for improving university library service quality and providing a basis for establishing tailored library service strategies for international students.
KW - University Library;Chinese International Students;Kano Model;Timko’s Coefficients;Potential Customer Satisfaction Improvement (PCSI)
DO - 10.4275/KSLIS.2026.60.3.339
ER -
Jeong Eun Hwang and Kim Sung Un. (2026). Evaluation and Improvement Strategies for University Library Services Using the Kano Model and PCSI Index: Focusing on the Perceptions of Chinese International Students. Journal of the Korean Society for Library and Information Science, 60(3), 339-362.
Jeong Eun Hwang and Kim Sung Un. 2026, "Evaluation and Improvement Strategies for University Library Services Using the Kano Model and PCSI Index: Focusing on the Perceptions of Chinese International Students", Journal of the Korean Society for Library and Information Science, vol.60, no.3 pp.339-362. Available from: doi:10.4275/KSLIS.2026.60.3.339
Jeong Eun Hwang, Kim Sung Un "Evaluation and Improvement Strategies for University Library Services Using the Kano Model and PCSI Index: Focusing on the Perceptions of Chinese International Students" Journal of the Korean Society for Library and Information Science 60.3 pp.339-362 (2026) : 339.
Jeong Eun Hwang, Kim Sung Un. Evaluation and Improvement Strategies for University Library Services Using the Kano Model and PCSI Index: Focusing on the Perceptions of Chinese International Students. 2026; 60(3), 339-362. Available from: doi:10.4275/KSLIS.2026.60.3.339
Jeong Eun Hwang and Kim Sung Un. "Evaluation and Improvement Strategies for University Library Services Using the Kano Model and PCSI Index: Focusing on the Perceptions of Chinese International Students" Journal of the Korean Society for Library and Information Science 60, no.3 (2026) : 339-362.doi: 10.4275/KSLIS.2026.60.3.339
Jeong Eun Hwang; Kim Sung Un. Evaluation and Improvement Strategies for University Library Services Using the Kano Model and PCSI Index: Focusing on the Perceptions of Chinese International Students. Journal of the Korean Society for Library and Information Science, 60(3), 339-362. doi: 10.4275/KSLIS.2026.60.3.339
Jeong Eun Hwang; Kim Sung Un. Evaluation and Improvement Strategies for University Library Services Using the Kano Model and PCSI Index: Focusing on the Perceptions of Chinese International Students. Journal of the Korean Society for Library and Information Science. 2026; 60(3) 339-362. doi: 10.4275/KSLIS.2026.60.3.339
Jeong Eun Hwang, Kim Sung Un. Evaluation and Improvement Strategies for University Library Services Using the Kano Model and PCSI Index: Focusing on the Perceptions of Chinese International Students. 2026; 60(3), 339-362. Available from: doi:10.4275/KSLIS.2026.60.3.339
Jeong Eun Hwang and Kim Sung Un. "Evaluation and Improvement Strategies for University Library Services Using the Kano Model and PCSI Index: Focusing on the Perceptions of Chinese International Students" Journal of the Korean Society for Library and Information Science 60, no.3 (2026) : 339-362.doi: 10.4275/KSLIS.2026.60.3.339
2
