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@article{ART001155218},
author={Hye-kyungRyoo},
title={Frame Shift as Interactional Resources in Service Encounters between Shopkeepers and Customers},
journal={The Sociolinguistic Journal of Korea},
issn={1226-4822},
year={2005},
volume={13},
number={1},
pages={29-52}

TY - JOUR
AU - Hye-kyungRyoo
TI - Frame Shift as Interactional Resources in Service Encounters between Shopkeepers and Customers
JO - The Sociolinguistic Journal of Korea
PY - 2005
VL - 13
IS - 1
PB - The Sociolinguistic Society Of Korea
SP - 29
EP - 52
SN - 1226-4822
AB - This study presents an in-depth analysis of talk between immigrant shopkeepers and customers in terms of how participants' frequent frame shifts were constructed and how they contributed to friendly interactions between the two groups. The concepts of Goffman's (1974, 1981) 'situational frame' and 'frame shift' were applied to describe the process in which the participants frequently changed their stances and alignments toward their interactions in the stores. The data collected in two Korean-owned retail stores were transcribed for turn-by-turn analysis. An in-depth analysis of talk in this study shows ample evidence that the participants dynamically and actively participated in changing the situational frames, which contributed greatly to building solidarity and rapport between the participants.
KW - situational frames;frame shift;discourse analysis
DO -
UR -
ER -

Hye-kyungRyoo. (2005). Frame Shift as Interactional Resources in Service Encounters between Shopkeepers and Customers. The Sociolinguistic Journal of Korea, 13(1), 29-52.

Hye-kyungRyoo. 2005, "Frame Shift as Interactional Resources in Service Encounters between Shopkeepers and Customers", The Sociolinguistic Journal of Korea, vol.13, no.1 pp.29-52.

Hye-kyungRyoo "Frame Shift as Interactional Resources in Service Encounters between Shopkeepers and Customers" The Sociolinguistic Journal of Korea 13.1 pp.29-52 (2005) : 29.

Hye-kyungRyoo. Frame Shift as Interactional Resources in Service Encounters between Shopkeepers and Customers. 2005; 13(1), 29-52.

Hye-kyungRyoo. "Frame Shift as Interactional Resources in Service Encounters between Shopkeepers and Customers" The Sociolinguistic Journal of Korea 13, no.1 (2005) : 29-52.

Hye-kyungRyoo. Frame Shift as Interactional Resources in Service Encounters between Shopkeepers and Customers. The Sociolinguistic Journal of Korea, 13(1), 29-52.

Hye-kyungRyoo. Frame Shift as Interactional Resources in Service Encounters between Shopkeepers and Customers. The Sociolinguistic Journal of Korea. 2005; 13(1) 29-52.

Hye-kyungRyoo. Frame Shift as Interactional Resources in Service Encounters between Shopkeepers and Customers. 2005; 13(1), 29-52.

Hye-kyungRyoo. "Frame Shift as Interactional Resources in Service Encounters between Shopkeepers and Customers" The Sociolinguistic Journal of Korea 13, no.1 (2005) : 29-52.