@article{ART002065667},
author={Lee Seung-Hee},
title={Closings of Calls to an Airline Service},
journal={The Sociolinguistic Journal of Korea},
issn={1226-4822},
year={2015},
volume={23},
number={3},
pages={177-204},
doi={10.14353/sjk.2015.23.3.07}
TY - JOUR
AU - Lee Seung-Hee
TI - Closings of Calls to an Airline Service
JO - The Sociolinguistic Journal of Korea
PY - 2015
VL - 23
IS - 3
PB - The Sociolinguistic Society Of Korea
SP - 177
EP - 204
SN - 1226-4822
AB - In conversation analysis (CA), closings of a conversation are explicated as achievements by parties working through structural problems of coordinating a simultaneous exit from the conversation. This paper examines closings of calls to an airline service in Korea using the method of CA. As calls to the airline service are built with an orientation to an expectably single business, resolution of the business at hand－typically a flight reservation－occasions the relevance of closing.
Closings of airline service calls are structured into pre-closing and terminal sequences.
Agents' announcement of a completion of the reservation, thus of the business at hand, constitutes a pre-closing move. Customers align with the pre-closing move normally by producing an acknowledgement in response. Following pre-closing sequences, agents initiate a terminal sequence by producing a terminal component in a standard format required by the institution. Customers typically respond with an acknowledgement ‘yes’ token, collaboratively achieving a termination. In the achievement of closing sequences, parties orient not only to the particular trajectory of activities and pre-closings they have been engaged in, but also to the particular type of conversation as one of customer service.
KW - closing;conversation analysis;institutional interaction;overall structural organization;service encounter
DO - 10.14353/sjk.2015.23.3.07
ER -
Lee Seung-Hee. (2015). Closings of Calls to an Airline Service. The Sociolinguistic Journal of Korea, 23(3), 177-204.
Lee Seung-Hee. 2015, "Closings of Calls to an Airline Service", The Sociolinguistic Journal of Korea, vol.23, no.3 pp.177-204. Available from: doi:10.14353/sjk.2015.23.3.07
Lee Seung-Hee "Closings of Calls to an Airline Service" The Sociolinguistic Journal of Korea 23.3 pp.177-204 (2015) : 177.
Lee Seung-Hee. Closings of Calls to an Airline Service. 2015; 23(3), 177-204. Available from: doi:10.14353/sjk.2015.23.3.07
Lee Seung-Hee. "Closings of Calls to an Airline Service" The Sociolinguistic Journal of Korea 23, no.3 (2015) : 177-204.doi: 10.14353/sjk.2015.23.3.07
Lee Seung-Hee. Closings of Calls to an Airline Service. The Sociolinguistic Journal of Korea, 23(3), 177-204. doi: 10.14353/sjk.2015.23.3.07
Lee Seung-Hee. Closings of Calls to an Airline Service. The Sociolinguistic Journal of Korea. 2015; 23(3) 177-204. doi: 10.14353/sjk.2015.23.3.07
Lee Seung-Hee. Closings of Calls to an Airline Service. 2015; 23(3), 177-204. Available from: doi:10.14353/sjk.2015.23.3.07
Lee Seung-Hee. "Closings of Calls to an Airline Service" The Sociolinguistic Journal of Korea 23, no.3 (2015) : 177-204.doi: 10.14353/sjk.2015.23.3.07
