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@article{ART001533500},
author={Rheem Sangkyu},
title={A Study on the Improvement of National Emergency Management Agency's Self-assessment System - Focused on the Adoption of Malcolm Baldrige Model -},
journal={Crisisonomy},
issn={2466-1198},
year={2011},
volume={7},
number={1},
pages={43-60}

TY - JOUR
AU - Rheem Sangkyu
TI - A Study on the Improvement of National Emergency Management Agency's Self-assessment System - Focused on the Adoption of Malcolm Baldrige Model -
JO - Crisisonomy
PY - 2011
VL - 7
IS - 1
PB - Crisis and Emergency Management: Theory and Praxis
SP - 43
EP - 60
SN - 2466-1198
AB - This study aims at analyzing the National Emergency Management Agency's self-assessment system and applying the Malcolm Baldrige National Quality Management's Criteria. The criteria of the Malcolm Baldrige model consists of 7 principles. The criteria for performance excellence are embodied in seven categories, as follows: 1. Leadership, 2. Strategic Planning, 3. Customer Focus, 4. Measurement, Analysis, and Knowledge Management, 5. Workforce Focus, 6. Operations Focus, 7. Results. These seven kinds of criteria are focusing on the long-term organizational performance rather than fragmented and short-term organizational performance. By means of accordance with NEMA's BSC perspectives, minimizing the burden of performance management is expected to the model. Initially, the opposition members of the Malcolm Baldrige model can be occur, but through continuous improvement, quality management techniques for service improvement should be able to take root. And the critical success point is to find ways to operate Malcolm Baldrige model within the BSC system.
KW - crisis management;Malcolm Baldrige;self-assessment;performance management;national emergency management agency
DO -
UR -
ER -

Rheem Sangkyu. (2011). A Study on the Improvement of National Emergency Management Agency's Self-assessment System - Focused on the Adoption of Malcolm Baldrige Model -. Crisisonomy, 7(1), 43-60.

Rheem Sangkyu. 2011, "A Study on the Improvement of National Emergency Management Agency's Self-assessment System - Focused on the Adoption of Malcolm Baldrige Model -", Crisisonomy, vol.7, no.1 pp.43-60.

Rheem Sangkyu "A Study on the Improvement of National Emergency Management Agency's Self-assessment System - Focused on the Adoption of Malcolm Baldrige Model -" Crisisonomy 7.1 pp.43-60 (2011) : 43.

Rheem Sangkyu. A Study on the Improvement of National Emergency Management Agency's Self-assessment System - Focused on the Adoption of Malcolm Baldrige Model -. 2011; 7(1), 43-60.

Rheem Sangkyu. "A Study on the Improvement of National Emergency Management Agency's Self-assessment System - Focused on the Adoption of Malcolm Baldrige Model -" Crisisonomy 7, no.1 (2011) : 43-60.

Rheem Sangkyu. A Study on the Improvement of National Emergency Management Agency's Self-assessment System - Focused on the Adoption of Malcolm Baldrige Model -. Crisisonomy, 7(1), 43-60.

Rheem Sangkyu. A Study on the Improvement of National Emergency Management Agency's Self-assessment System - Focused on the Adoption of Malcolm Baldrige Model -. Crisisonomy. 2011; 7(1) 43-60.

Rheem Sangkyu. A Study on the Improvement of National Emergency Management Agency's Self-assessment System - Focused on the Adoption of Malcolm Baldrige Model -. 2011; 7(1), 43-60.

Rheem Sangkyu. "A Study on the Improvement of National Emergency Management Agency's Self-assessment System - Focused on the Adoption of Malcolm Baldrige Model -" Crisisonomy 7, no.1 (2011) : 43-60.