A Study on Official Sources and Non-official Sources in Coverage of Natural Disaster Crisis: Focused on Citizen-generated Contents (자연재난 보도에서 공식/비공식 정보원 이용에 관한 연구: 시민제작 콘텐츠 이용정도를 중심으로)

Jae Woong Yoo (유재웅); 조윤경

A Study on Official Sources and Non-official Sources in Coverage of Natural Disaster Crisis: Focused on Citizen-generated Contents

Crisisonomy
Abbr : KRCEM
2012, 8(3), pp.67~84
Publisher : Crisis and Emergency Management: Theory and Praxis
Research Area : Social Science > Public Policy > Public Policy in general

Jae Woong Yoo ¹, 조윤경 ²

¹을지대학교
²광운대학교

Accredited

ABSTRACT

This study explores the use of citizen-generated content in coverage of natural disasters which result in a type of crisis situations. During coverage of the heavy snow in 2010 and heavy rain in 2011 in Seoul, the authors examine the media's use of both official versus non-official sources and the use of technology sources. Using a content analysis of newspapers and the TV news website, results of this study revealed that reporters were more likely to use non-official sources, and less likely to use citizen-generated contents, or non-official technology sources. The citizen-generated contents were more likely to be used in straight news about the damage. These results implicate that crisis managers need to utilize social media to communicate their messages successfully during a crisis.

KEYWORDS

natural disaster crisis, non-official sources, citizen-generated contents

Citation status

* References for papers published after 2024 are currently being built.

[journal] 김무곤 / 2010 / A Study about the Investigation of the Means to cope with the Crisis of Korean Newspaper Industry / 사회과학연구 / 사회과학연구원 17(2) : 69~94

[book] 김영욱 / 2010 / 위기관리 DNA / 커뮤니케이션북스

[journal] 김정환 / 2011 / The news media companies’ resources and their utilization of User Generated Contents (UGC) / 언론과학연구 / 한국지역언론학회 11(3) : 33~62

[journal] 송용회 / 2005 / A Study on the Rhetorical Devices to Enhance the Factuality in the News of the Society Pages in Korean National Newspapers / 한국언론학보 / 한국언론학회 49(3) : 80~104

[journal] 이경미 / 2008 / A study on Jeju area's disaster broadcasting related to Typhoon Nari / 언론정보연구 / 언론정보연구소 45(1) : 97~129

[book] 유재웅 / 2011 / 한국사회의 위기 사례와 커뮤니케이션 대응 방법 / 커뮤니케이션북스

[journal] 이동근 / 2004 / Diversity of Online News Media ：Source and Frame Analyses / 한국언론학보 / 한국언론학회 48(4) : 218~242

[other] 이승준 / 2011 / 폭우 피해 이모저모 “버스에서 4시간” 출근 포기, 강남 고층아파트 정전 소동 / 한겨레 신문

[book] Beckett, C. / 2008 / Super Media: Saving Journalism So That It Can Save the World / Wiley-Blackwell

[book] Coombs, W. T. / 2006 / Code Red in the Boardroom: Crisis Management as Organizational DNA / Praeger

[book] Coombs, W. T. / 2012 / Ongoing Crisis Communication: Planning, Managing, and Responding. 3rd ed. / Sage

[confproc] Cooper, G. / 2007 / Anyone Here Who Survived a Wave, Speaks English and Got a Mobile? Aid Agencies, the Media and Reporting Disasters Since the Tsunami / In Paper Presented at the Fourteenth Guardian Lecture, Nuffield College, Oxford

[journal] DiStaso, M. W. / 2011 / How Public Relations Executives Perceive and Measure the Impact of Social Media in Their Organizations / Public Relations Review 37 : 325~328

[book] Fearn-Banks, K. / 2001 / Crisis Communications: A Casebook Approach. 2nd ed. / Lawrence Erlbaum

[other] Fombrun, C. J. / 2000 / The Value to be Found in Corporate Reputation: The Public’s View of a Company Not Only Acts as a Reservoir of Goodwill, but Also Boosts the Bottom Line / Financial Times

[journal] Fontenot, M. / 2009 / Comparing Types of Sources in Coverage of Katrina and Rita / Newspaper Research Journal 30(1) : 21~33

[book] Gillmor, D. / 2004 / We the Media: Grassroots Journalism by the People for the People / O'Reilley

[journal] Hathi, S. / 2009 / Communicators Remain Unclear on Business Case for Social Media / Strategic Communication Management 14(1) : 9~

[book] Howard, C. / 2000 / On Deadline: Managing Media Relations. 3rd ed. / Waveland Press

[journal] Lariscy, R. A. / 2009 / An Examination of the Role of Online Social Media in Journalists’ Source Mix / Public Relations Review 35(3) : 314~316

[journal] Li, X. / 2003 / 9/11 Attack Coverage reveals Similarities, Differences / Newspaper Research Journal 24(1) : 204~219

[book] Linke, C. G. / 1989 / Crisis: Dealing with the Unexpected, In Experts in Action: Inside Public Relations. 2nd ed. / Longman

[journal] Liu, B. F. / 2011 / How Public Respond to Crisis Communication Strategies: The Interplay of Information Form and Source / Public Relations Review 37(4) : 345~353

[journal] Marken, G. A. / 2007 / Social Media.. the Hunted Can become the Hunter / Public Relations Quarterly 52(4) : 9~12

[book] Mitroff, I. I. / 2001 / Managing Crisis before They Happen: What Every Executive and Manager Needs to Know about Crisis Management / AMACOM

[book] Perse, E. / 2001 / Media Effects and Crisis. in Media Effects and Society / Lawrence Erlbaum Associates

[web] Pew Internet and American Life Project / 2006 / Blogger Callback Survey / http://www.pewinternet.org/

[journal] Potter, D. / 2007 / You Witness News / American Journalism Review 29 : 66~

[web] Russell, Herder / 2009 / Social Media: Embracing the Opportunity, Averting the Risks / http://www.russellherder.com/

[journal] Salwen, M. B. / 1995 / News of Hurricane Andrew: The Agenda of Sources and the Sources’ Agendas / Journalism and Mass Communication Quarterly 72(4) : 826~840

[journal] Schultz, F. / 2011 / Is the Medium the Message? Perception of and Reaction to Crisis Communication via Twitter, Blogs, and Traditional Media / Public Relations Review 37 : 20~27

[book] Seeger, M. W. / 1998 / Communication, Organization, Crisis, In Communication Yearbook. 21 / Sage

[journal] Shin, J. / 2003 / The Potential of Online Media: A Coorientational Analysis of Conflict between PR Professionals and Journalists in South Korea / Journalism and Mass Communication Quarterly 80 : 583~602

[book] Smith, A. / 2010 / Government Online: The Internet Gives Citizens New Paths to Government Services and Information, In Pew Internet & American Life Project

[web] Solis, B. / 2009 / The State of PR, Marketing, and Communications: You are the Future / http://www.briansolis.com/2009/06/state-of-pr-marketing-and/accessed19

[journal] Thelwall, M. / 2007 / RUOK? Blogging Communication Technologies during Crises / Journal of Computer-Mediated Communication 12 : 523~548

[journal] Veil, S. R. / 2011 / A Work-in-Process Literature Review: Incorporating Social Media in Risk and Crisis Communication / Journal of Contingencies and Crisis Management 19 : 110~122

[journal] Waters, R. / 2010 / Media Catching and the Journalist-Public Relations Practitioner Relationship: How Social Media Are Changing the Practice of Media Relations / Journal of Public Relations Research 22(3) : 241~264

[journal] Wigley, S. / 2010 / Crisis Managers Losing Control of the Message: A Pilot Study of the Virginia Tech Shooting / Public Relations Review 36 : 187~189

[journal] Wigley, S. / 2011 / The Giffords Shootings in Tucson: Exploring Citizen-Generated versus News Media Content in Crisis Management / Public Relations Review 37 : 337~244

[journal] Wright, D. K. / 2010 / How New Communication Media are Being Used in Public Relations: A Longitudinal Analysis / Public Relations Journal 4(3) : 1~27

[journal] 양성운 / 2009 / The Effects of Blog-Mediated Public Relations (BMPR) on Relational Trust / JOURNAL OF PUBLIC RELATIONS RESEARCH / ROUTLEDGE JOURNALS 21(3) : 341~359

KJCKorea
Journal Central

Crisisonomy 2024 KCI Impact Factor : 0.54