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Customized Community Policing Solutions for Citizen-centered Police Activities

  • Crisisonomy
  • Abbr : KRCEM
  • 2012, 8(3), pp.147-162
  • Publisher : Crisis and Emergency Management: Theory and Praxis
  • Research Area : Social Science > Public Policy > Public Policy in general

KIM YONG TAE 1 Park Dong Kyun 2

1계명문화대학
2대구한의대학교

Accredited

ABSTRACT

It is strongly demanded that police organizations be managed and operated so as to enhance responsiveness to the needs of citizens, to whom policing services are provided, and service quality, aiming at delivering customer satisfaction. The recent efforts of the police to transform their image from authoritative and domineering to serving and loyal include the enforcement of the local police system and the implementation of a variety of site-specific, citizen-centered service policies, which have been positively received. Lately, however, a string of events, ranging from a delayed response to a 112 call on the death of a woman in her 20s to human rights infringement or unkind behavior on-site by a few police officers, to driving under the influence, and to bribery, has adversely affected the police's image. There is, therefore, a need for change that is great both in diversity and scope through interaction between police and people, to eliminate negative factors that affect the police's image and meet the public's expectations and fast-changing needs for the police. This study seeks to provide customized community policing solutions to overcome the present crisis of trust in the police and society's moral crisis, and incorporate citizen-centered police activities into a new organizational culture. The solutions found in this study are: (1) changing the police into an agency focusing on communication- and customer-oriented policing services; (2) site-specific police activities; (3) operating a performance-based organization by finding customized community policing policies; and (4) reinforcing cooperative policing and reforming the police organization.

Citation status

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