본문 바로가기
  • Home

The Empirical Study on Patrol of Local Police and Police Service Satisfaction - Focused on Changwon -

  • Crisisonomy
  • Abbr : KRCEM
  • 2014, 10(10), pp.213-232
  • Publisher : Crisis and Emergency Management: Theory and Praxis
  • Research Area : Social Science > Public Policy > Public Policy in general

신원부 1 Haengjun Lee 2

1한국안전연구원
2백석문화대학교 경찰경호학부

Accredited

ABSTRACT

The purpose of this study is to analyze the relation of police patrol and security satisfaction, and to suggest the methods for improving citizens satisfaction. This study conducts the survey on 208 citizens. By factor analysis, the speed and visibility of patrol, differential response, contact with patrolmen, and trust in patrolmen are grouped as the variables and security satisfaction of citizen. According to the result, the police service quality-empathy, responsiveness, confidence and reliability have significantly positive effects on the police service satisfaction. Based on the results, the policy implications for enhancing the citizen’s police service satisfaction are discussed. The results of this study reveal that security satisfaction are related to the response of patrolmen and the use of CCTV. Therefore, police department must make the effort for increasing contact with patrolmen, and trust and enlarge the response of CCTV. To increase the kindness of patrolmen, police department must assess the applicants kindness thoroughly, involve the kindness of patrolmen at performance appraisal, activate the foot patrol, and facilitate the joint patrol of policemen and citizens.

Citation status

* References for papers published after 2022 are currently being built.