KJCKorea
Journal Central

@article{ART001979980},
author={Kim SuJi and Younga Oh and Myung Sun Lee},
title={Job Characteristics and Job Stress Level of Female Emotional Labor Workers based on Occupational Categories},
journal={Crisisonomy},
issn={2466-1198},
year={2015},
volume={11},
number={3},
pages={231-246}

TY - JOUR
AU - Kim SuJi
AU - Younga Oh
AU - Myung Sun Lee
TI - Job Characteristics and Job Stress Level of Female Emotional Labor Workers based on Occupational Categories
JO - Crisisonomy
PY - 2015
VL - 11
IS - 3
PB - Crisis and Emergency Management: Theory and Praxis
SP - 231
EP - 246
SN - 2466-1198
AB - The purpose of the study was to understand the relationship among the level of job stress, emotional labor, and job characteristics in female emotional labor workers. For this research, surveys were carried out from call-center workers, sales service workers of department stores, hotel workers, and clinical nurses. Data were collected and analyzed by SPSS statistics 20.0 version. The factors affecting job stress were analyzed through correlation analysis and multiple regression analysis among variables. In conclusion, significant factors influencing job stress of the emotional labor workers shown as follows: job demand, job authority, job responsibility, surface acting, and deep acting. Based on the above findings, this study suggested that it is desirable for future study to develop and apply various measures to analyze emotional labor and job characteristics.
KW - Key words: emotional labor;job characteristics;job stress;female workers
DO -
UR -
ER -

Kim SuJi, Younga Oh and Myung Sun Lee. (2015). Job Characteristics and Job Stress Level of Female Emotional Labor Workers based on Occupational Categories. Crisisonomy, 11(3), 231-246.

Kim SuJi, Younga Oh and Myung Sun Lee. 2015, "Job Characteristics and Job Stress Level of Female Emotional Labor Workers based on Occupational Categories", Crisisonomy, vol.11, no.3 pp.231-246.

Kim SuJi, Younga Oh, Myung Sun Lee "Job Characteristics and Job Stress Level of Female Emotional Labor Workers based on Occupational Categories" Crisisonomy 11.3 pp.231-246 (2015) : 231.

Kim SuJi, Younga Oh, Myung Sun Lee. Job Characteristics and Job Stress Level of Female Emotional Labor Workers based on Occupational Categories. 2015; 11(3), 231-246.

Kim SuJi, Younga Oh and Myung Sun Lee. "Job Characteristics and Job Stress Level of Female Emotional Labor Workers based on Occupational Categories" Crisisonomy 11, no.3 (2015) : 231-246.

Kim SuJi; Younga Oh; Myung Sun Lee. Job Characteristics and Job Stress Level of Female Emotional Labor Workers based on Occupational Categories. Crisisonomy, 11(3), 231-246.

Kim SuJi; Younga Oh; Myung Sun Lee. Job Characteristics and Job Stress Level of Female Emotional Labor Workers based on Occupational Categories. Crisisonomy. 2015; 11(3) 231-246.

Kim SuJi, Younga Oh, Myung Sun Lee. Job Characteristics and Job Stress Level of Female Emotional Labor Workers based on Occupational Categories. 2015; 11(3), 231-246.

Kim SuJi, Younga Oh and Myung Sun Lee. "Job Characteristics and Job Stress Level of Female Emotional Labor Workers based on Occupational Categories" Crisisonomy 11, no.3 (2015) : 231-246.