본문 바로가기
  • Home

A Study on Emotional Labor and Job Satisfaction among Firefighters in Korea

  • Crisisonomy
  • Abbr : KRCEM
  • 2017, 13(6), pp.153-160
  • DOI : 10.14251/crisisonomy.2017.13.6.153
  • Publisher : Crisis and Emergency Management: Theory and Praxis
  • Research Area : Social Science > Public Policy > Public Policy in general
  • Received : May 22, 2017
  • Accepted : June 23, 2017
  • Published : June 30, 2017

Seong Cho 1 Ryu Sang Il 2 Lee, Min-kyu ORD ID 3

1충남연구원
2동의대학교
3충북대학교

Accredited

ABSTRACT

The purpose of this study was to examine the effect of emotional labor on job satisfaction among firefighters and the discrepancy in their emotional labor and job satisfaction between the indoor and outdoor workers. According to the study results, emotional labor had no significant effect on job satisfaction among indoor service fire-fighters, while the frequency of emotional expressions and emotional discordance had a negative effect on job-satisfaction among outdoor-service fire-fighters. Such difference is mostly because of the gap in the frequency of interactions with civilians between the two job types. This research highlights an urgent need of the system and programs specifically for mitigating emotional labor of fire-fighters in Korea.

Citation status

* References for papers published after 2022 are currently being built.