A Study on Emotional Labor and Job Satisfaction among Firefighters in Korea (소방공무원의 감정노동과 직무만족에 대한 인식차이 분석)

Seong Cho (조성); Ryu Sang Il (류상일); Lee, Min-kyu (이민규)

doi:10.14251/crisisonomy.2017.13.6.153

A Study on Emotional Labor and Job Satisfaction among Firefighters in Korea

Crisisonomy
Abbr : KRCEM
2017, 13(6), pp.153-160
DOI : 10.14251/crisisonomy.2017.13.6.153
Publisher : Crisis and Emergency Management: Theory and Praxis
Research Area : Social Science > Public Policy > Public Policy in general
Received : May 22, 2017
Accepted : June 23, 2017
Published : June 30, 2017

Seong Cho ¹, Ryu Sang Il ², Lee, Min-kyu ³

¹충남연구원
²동의대학교
³충북대학교

Accredited

ABSTRACT

The purpose of this study was to examine the effect of emotional labor on job satisfaction among firefighters and the discrepancy in their emotional labor and job satisfaction between the indoor and outdoor workers. According to the study results, emotional labor had no significant effect on job satisfaction among indoor service fire-fighters, while the frequency of emotional expressions and emotional discordance had a negative effect on job-satisfaction among outdoor-service fire-fighters. Such difference is mostly because of the gap in the frequency of interactions with civilians between the two job types. This research highlights an urgent need of the system and programs specifically for mitigating emotional labor of fire-fighters in Korea.

KEYWORDS

firefighter, emotional labor, job satisfaction

Citation status

* References for papers published after 2023 are currently being built.

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Crisisonomy 2023 KCI Impact Factor : 0.64

A Study on Emotional Labor and Job Satisfaction among Firefighters in Korea

ABSTRACT

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Citation status

* References for papers published after 2023 are currently being built.

Crisisonomy 2023 KCI Impact Factor : 0.64

A Study on Emotional Labor and Job Satisfaction among Firefighters in Korea

ABSTRACT

KEYWORDS

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* References for papers published after 2023 are currently being built.