@article{ART002324479},
author={Yoo Hyun-jung and Song Eugene and A Rum Lee},
title={The Effects of Consumer Competency on Consumer Anxiety, Consumption Problem Experiences, and Consumption Satisfaction},
journal={Crisisonomy},
issn={2466-1198},
year={2018},
volume={14},
number={2},
pages={123-138},
doi={10.14251/crisisonomy.2018.14.2.123}
TY - JOUR
AU - Yoo Hyun-jung
AU - Song Eugene
AU - A Rum Lee
TI - The Effects of Consumer Competency on Consumer Anxiety, Consumption Problem Experiences, and Consumption Satisfaction
JO - Crisisonomy
PY - 2018
VL - 14
IS - 2
PB - Crisis and Emergency Management: Theory and Praxis
SP - 123
EP - 138
SN - 2466-1198
AB - Consumers’ rational decisions become pivotal in creating a desirable market and improving consumer welfare. This study aims to (1) examine the level of consumer competency; (2) figure out the differences in the experiences of consumer problems, consumer anxiety, and satisfaction of consumer life according to competency levels; and (3) investigate the effects of consumer competency on their consumption satisfaction. The findings show that consumers’ competency level was below average across the society and that the high competency group was relatively older and highly educated, and earned more income than the low competency group. Consumer competency had significant effects on experiences of consumer problems, consumer anxiety, and consumption satisfaction. Consumer anxiety had positive impacts on satisfaction of consumer life.
KW - living safety crisis;consumer competency;experience of consumer problem;consumer anxiety;satisfaction of consumer life;consumption life indication in Korea
DO - 10.14251/crisisonomy.2018.14.2.123
ER -
Yoo Hyun-jung, Song Eugene and A Rum Lee. (2018). The Effects of Consumer Competency on Consumer Anxiety, Consumption Problem Experiences, and Consumption Satisfaction. Crisisonomy, 14(2), 123-138.
Yoo Hyun-jung, Song Eugene and A Rum Lee. 2018, "The Effects of Consumer Competency on Consumer Anxiety, Consumption Problem Experiences, and Consumption Satisfaction", Crisisonomy, vol.14, no.2 pp.123-138. Available from: doi:10.14251/crisisonomy.2018.14.2.123
Yoo Hyun-jung, Song Eugene, A Rum Lee "The Effects of Consumer Competency on Consumer Anxiety, Consumption Problem Experiences, and Consumption Satisfaction" Crisisonomy 14.2 pp.123-138 (2018) : 123.
Yoo Hyun-jung, Song Eugene, A Rum Lee. The Effects of Consumer Competency on Consumer Anxiety, Consumption Problem Experiences, and Consumption Satisfaction. 2018; 14(2), 123-138. Available from: doi:10.14251/crisisonomy.2018.14.2.123
Yoo Hyun-jung, Song Eugene and A Rum Lee. "The Effects of Consumer Competency on Consumer Anxiety, Consumption Problem Experiences, and Consumption Satisfaction" Crisisonomy 14, no.2 (2018) : 123-138.doi: 10.14251/crisisonomy.2018.14.2.123
Yoo Hyun-jung; Song Eugene; A Rum Lee. The Effects of Consumer Competency on Consumer Anxiety, Consumption Problem Experiences, and Consumption Satisfaction. Crisisonomy, 14(2), 123-138. doi: 10.14251/crisisonomy.2018.14.2.123
Yoo Hyun-jung; Song Eugene; A Rum Lee. The Effects of Consumer Competency on Consumer Anxiety, Consumption Problem Experiences, and Consumption Satisfaction. Crisisonomy. 2018; 14(2) 123-138. doi: 10.14251/crisisonomy.2018.14.2.123
Yoo Hyun-jung, Song Eugene, A Rum Lee. The Effects of Consumer Competency on Consumer Anxiety, Consumption Problem Experiences, and Consumption Satisfaction. 2018; 14(2), 123-138. Available from: doi:10.14251/crisisonomy.2018.14.2.123
Yoo Hyun-jung, Song Eugene and A Rum Lee. "The Effects of Consumer Competency on Consumer Anxiety, Consumption Problem Experiences, and Consumption Satisfaction" Crisisonomy 14, no.2 (2018) : 123-138.doi: 10.14251/crisisonomy.2018.14.2.123
