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@article{ART002492504},
author={Seung Kwon},
title={The Effects of Emotional Dissonance of Public Sector Workers on Cynicism - Focusing on Fire-fighting Officers -},
journal={Crisisonomy},
issn={2466-1198},
year={2019},
volume={15},
number={7},
pages={17-32},
doi={10.14251/crisisonomy.2019.15.7.17}

TY - JOUR
AU - Seung Kwon
TI - The Effects of Emotional Dissonance of Public Sector Workers on Cynicism - Focusing on Fire-fighting Officers -
JO - Crisisonomy
PY - 2019
VL - 15
IS - 7
PB - Crisis and Emergency Management: Theory and Praxis
SP - 17
EP - 32
SN - 2466-1198
AB - This study attempts to investigate the effects of emotional dissonance of firefighters on cynicism and provide useful policy implications in order to help them overcome cynicism and improve their public services. Using variance and regression analysis, this study analyzed the data from 297 firefighters working in Busan Fire Service Headquarters. The results of this study are as follows. First, emotional suppression has a positive effect on cynicism about people and organization whereas emotional acting has a negative effect on cynicism about people and organization, which is true for the entire workers as well as the only field workers. Second, according to the analysis of the administrative workers only, it was found that emotional suppression has a positive effect on cynicism about people and organization, while emotional acting has no significant effect. This study suggests that we should provide counseling or psychotherapy services for firefighters experiencing emotional suppression and improve legal and institutional frameworks to address the problem of cynicism among public sector workers.
KW - emotional dissonance;emotional suppression;emotional acting;cynicism;public sector;firefighters
DO - 10.14251/crisisonomy.2019.15.7.17
ER -

Seung Kwon. (2019). The Effects of Emotional Dissonance of Public Sector Workers on Cynicism - Focusing on Fire-fighting Officers -. Crisisonomy, 15(7), 17-32.

Seung Kwon. 2019, "The Effects of Emotional Dissonance of Public Sector Workers on Cynicism - Focusing on Fire-fighting Officers -", Crisisonomy, vol.15, no.7 pp.17-32. Available from: doi:10.14251/crisisonomy.2019.15.7.17

Seung Kwon "The Effects of Emotional Dissonance of Public Sector Workers on Cynicism - Focusing on Fire-fighting Officers -" Crisisonomy 15.7 pp.17-32 (2019) : 17.

Seung Kwon. The Effects of Emotional Dissonance of Public Sector Workers on Cynicism - Focusing on Fire-fighting Officers -. 2019; 15(7), 17-32. Available from: doi:10.14251/crisisonomy.2019.15.7.17

Seung Kwon. "The Effects of Emotional Dissonance of Public Sector Workers on Cynicism - Focusing on Fire-fighting Officers -" Crisisonomy 15, no.7 (2019) : 17-32.doi: 10.14251/crisisonomy.2019.15.7.17

Seung Kwon. The Effects of Emotional Dissonance of Public Sector Workers on Cynicism - Focusing on Fire-fighting Officers -. Crisisonomy, 15(7), 17-32. doi: 10.14251/crisisonomy.2019.15.7.17

Seung Kwon. The Effects of Emotional Dissonance of Public Sector Workers on Cynicism - Focusing on Fire-fighting Officers -. Crisisonomy. 2019; 15(7) 17-32. doi: 10.14251/crisisonomy.2019.15.7.17

Seung Kwon. The Effects of Emotional Dissonance of Public Sector Workers on Cynicism - Focusing on Fire-fighting Officers -. 2019; 15(7), 17-32. Available from: doi:10.14251/crisisonomy.2019.15.7.17

Seung Kwon. "The Effects of Emotional Dissonance of Public Sector Workers on Cynicism - Focusing on Fire-fighting Officers -" Crisisonomy 15, no.7 (2019) : 17-32.doi: 10.14251/crisisonomy.2019.15.7.17