Evaluation and Improvement Direction of Information Services in Records Centers and Archives: A Case Study (기록정보서비스의 평가 및 개선 방향)

Rieh, Hae-Young (이해영); Kim young eun (김영은); Kim， Eun-young (김은영); Hyun-Jee Kim (김현지); Nam Kyoung Hee (남경희); Lee Mi-ra (이미라); Lee， Eunhwa (이은화); 전혜영; 최정윤

Evaluation and Improvement Direction of Information Services in Records Centers and Archives: A Case Study

Journal of Korean Society of Archives and Records Management
Abbr : JRMASK
2007, 7(2), pp.25~42
Publisher : Korean Society of Archives and Records Management
Research Area : Interdisciplinary Studies > Library and Information Science > Archival Studies / Conservation

Rieh, Hae-Young ¹, Kim young eun ¹, Kim， Eun-young ¹, Hyun-Jee Kim ¹, Nam Kyoung Hee ¹, Lee Mi-ra ¹, Lee， Eunhwa ¹, 전혜영 ¹, 최정윤 ¹

¹명지대학교

Candidate

ABSTRACT

In this study, evaluation criteria of information services of records centers and archives were prepared. Using those criteria, service evaluation was conducted in three records centers and archives as a case study. By visiting and observing the records centers and archives, current status, weakness, and problems were identified. Identified problems include limited professional staff, lack of policy, systems and reading room facilities, emphasis on retention rather than services, and weak outreach program. This is a preliminary study, and larger scale evaluation is suggested as well as the application of evaluation in other centers and supplementary evaluation criteria.

KEYWORDS

records center, archives, information services, evaluation, users, accessability, support, facilities, equipments

Citation status

* References for papers published after 2023 are currently being built.

[journal] / 2006 / 이용자 중심의 기록정보 활용 및 서비스 활성화에 관한 연구 6(1) : 65~92

[journal] / 2005 / 민주화운동기념사업회 사료관의 이용제공 전략 연구

[journal] / 2006 / 기록정보서비스 활성화를 위한 전자적 질의/응답 기능 개선 방안 6(1) : 113~136

[journal] / 2001 / 정보서비스 평가연구: 국내 행정부처 Web 정보사례 35(3) : 93~115

[journal] / 2004 / 중앙 행정부처 웹사이트의 정보서비스 평가: 정보공개와 이용자 참여를 중심으로 15(2) : 195~218

[journal] / 2004 / 기록보존소의 열람환경 구축에 관한 연구

[journal] / 2001 / 한국의 국가기록관리기관 정보조사제공 활성화를 위한 정책 연구 1(1) : 153~176

[journal] / 2005 / 도서관의 정보서비스 품질평가 연구에 관한 고찰 36(2) : 93~120

[journal] / 2006 / 중앙행정기관 기록물의 이용에 관한 연구

[journal] / 1986 / Facts and Frameworks: An Approach to Studying the Users of Archives 49 : 393~407

[journal] / p.1986. / Research in Presidential Libraries : 35~56

[journal] / P. 1994. Partners in Research Improving Access to the Nation's Archive. Pittsburgh

[journal] / Researching Archival Re- ference as an Information Function Observation on Needs and Oppor- tunities. : 387~397

[journal] / l.1988. / The Role of Use in De- fining Archival Practice and Principles A Research Agenda for the Availa- bility and Use of Records. : 1 74~2 86

[journal] / 2001 / 도서관 서비스 품질관리론: 고객만족을 위한 도서관 경영 / 서울: 한국도서관협회

[journal] / 2003 / Towards Generic and Universal PIs for Archives

[journal] / 2005 / Providing Reference Ser- vices for Archives & Manuscripts. 2nd ed. / Chicago: Society of American Archivists

[journal] / 2002 / Enhancing Provision of Archive Services for the Visually Impaired 23(1) : 73~86

[journal] / 2000 / Thinking Inside and Outside the Boxes: Archival Reference Ser- vices at the Turn of the Century 49 : 140~160

KJCKorea
Journal Central

Journal of Korean Society of Archives and Records Management 2023 KCI Impact Factor : 0.81